# Account Representative

**Company**: PayPal
**Location**: Berlin
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Germany-Virtual/Account-Representative--SMB--West-Central-_R0137438?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_41278f02-7b6

## Description

As PayPal continues its mission to revolutionize commerce, we’re looking for a driven Account Representative to join our Small and Medium Business Sales team in Germany.

In this role, you’ll be the person hundreds of small and medium-sized businesses count on. You’ll own the end-to-end commercial relationships for a portfolio of around 200 SMB merchants across West and Central Germany. You’ll protect existing transaction margin and drive growth through consistent account management, retention, and sales activity.

**Essential Responsibilities:**

- Engage and collaborate with the immediate team

- Contribute to solutions and suggest efficiencies

- Exercise judgment on issues of importance

- Acquire, manage, and expand relationships with small and medium-sized merchants

- Prioritize work and ensure task completion guided by policies and procedures

**Additional Responsibilities & Preferred Qualifications:**

- Own and manage the commercial relationship with your merchants, working closely with colleagues across PayPal to deliver strong end-to-end outcomes

- Use AI-powered tools to spot growth, cross-sell and risk opportunities across your book

- Keep pipeline, forecast and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues

- Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough

**What We're Looking For:**

- Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high

- Skilled in customer and commercial conversations , building trust, identifying needs and converting the right opportunities without losing customer focus

- Comfortable using AI, data and playbooks to make sound trade-offs and escalate at the right time when several things need attention at once

- A reliable team collaborator who keeps records, pipeline and follow-ups accurate and aligned with internal stakeholders

**Benefits:** At PayPal, we’re committed to building an equitable and inclusive global economy. We offer comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial,delivering meaningful value where it matters most.

## Skills

### Required
- account management
- sales
- customer service
- AI-powered tools

### Nice to have
- customer-facing
- account-servicing
- relationship-management

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Germany-Virtual/Account-Representative--SMB--West-Central-_R0137438?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)