# Legal Director, Contracts

**Company**: Carta
**Location**: Denver, CO; Sandy, UT; Seattle, WA; Hamilton Township, NJ; Toronto, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Legal
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/carta/jobs/7805379003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_40ed985f-68b

## Description

## The Role

You will join Carta's Carta Law Contracts team, specifically within the Contracts – North Americas function. Your primary responsibility will be to lead a group of client accounts and the lawyers who serve them, reporting to the Regional Managing Director. You will be accountable for the quality, speed, and growth of that portfolio.

## Key Responsibilities

### Oversight & Quality

- Supervise all client accounts in your group for quality, service levels, and performance.

- Act as the final decision-maker on complex escalations or performance issues beyond Managing Lawyer (ML) authority.

- Drive holistic playbook reviews across the team.

- Own client onboarding and conversion; liaise with Customer Success (CS) to identify blockers.

- Uphold the culture and vision set by Carta Law and keep the team aligned.

- Manage lawyer and client allocation across accounts, with Managing Director oversight.

### Finance

- Ensure billing information in the Carta Law app is accurate.

- Provide delivery inputs into forecasting models, such as productivity assumptions.

- Keep team productivity aligned with agreed forecast assumptions.

- Manage revenue for your accounts: convert demand to output, flag demand slowdowns or spikes to Customer Success, and approve one-off discounts and special pricing.

### Growth

- Participate in sales pitches.

- Surface frontline client insights to guide sales targeting and priorities.

### Tech & Product

- Identify opportunities for tech enablement and automation across the team.

- Contribute delivery insights to tech R&D workshops.

- Drive adoption of new tech, ensure training is completed, and guide how the team approaches tasks.

### Client Relations

- Own client onboarding and conversion for clients.

- Liaise with and delegate responsibility to Managing Lawyers as appropriate.

- Be responsible for the health of the clients assigned to you.

### HR & People

- Manage and coach lawyers: performance reviews, development plans, expense approval, and annual leave.

- Provide input to the Training team on onboarding and ongoing training topics.

- Support training on playbooks and client standards.

- Manage resourcing and hiring demand for lawyer roles; conduct end-of-probation reviews.

- Lead interviews for lawyer-level hires.

- Handle internal escalations on lawyer conduct and performance.

- Monitor team utilisation, wellbeing, and morale.

## Requirements

- Qualified attorney in a relevant jurisdiction, 5+PQE.

- Based in one of our Canadian or US offices.

- Contracts expertise & knowledge: deep knowledge of commercial contracts across all contracts documents product types offered.

- People management & coaching: strong coaching instinct; ability to develop lawyers, balance performance across multiple teams, and build team capability.

- Commercial awareness: financial literacy to interpret P&L drivers, optimise efficiency, and flag commercial risks upward.

- Client & escalation management: confidence to own and resolve complex client escalations independently.

- Analytical & critical thinking: ability to dissect complex requests, interrogate data on team performance, and draw sound conclusions under ambiguity.

- Operational leadership: process discipline to hold teams accountable to quality, SLAs, and output standards.

- Problem-solving: works on issues requiring deep knowledge of organisational objectives; establishes and assures adherence to budgets, schedules, and performance expectations.

- Leading by example: demonstrates Carta operating values through consistent kindness, respect, and inclusive leadership.

## Skills

### Required
- commercial contracts
- client management
- team leadership
- financial literacy
- analytical thinking

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/carta/jobs/7805379003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)