# Senior Manager, Software Engineering (L5)

**Company**: Twilio
**Location**: Remote - India
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8267554?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_40de805e-2ba

## Description

As a Senior Engineering Manager in Compliance Experiences at Twilio, you will lead the Know Your Customer (KYC) engineering team as it builds out Twilio's new Compliance Domain.

Your team owns Trust Hub, Twilio's KYC Platform and the gateway to accessing all of Twilio's communication APIs.

You will own the people strategy, delivery execution, and stakeholder relationships for a team processing millions of requests daily.

You will be expected to champion AI-driven development practices, ensuring your engineers adopt LLMs and agentic tools to accelerate delivery, improve quality, and stay at the forefront of modern software engineering.

Your mission is to build a high-performing team that consistently ships reliable, customer-obsessed products - while balancing the competing demands of external product commitments, internal platform obligations, and operational tooling investments.

Responsibilities:

- Own the delivery roadmap for the Compliance Domain, including customer-facing compliance services, internal platform APIs, and Ops Tooling.

- Drive the adoption of AI coding assistants within your team.

- Take full accountability for your team’s operational excellence, including system reliability, incident response, on-call health, and security posture.

- Serve two customer bases with equal rigor.

- Recruit, develop, and retain a world-class engineering team.

- Navigate competing priorities across external product features, internal platform needs, and Ops Tooling investments.

- Communicate team strategy, progress, and risks clearly and consistently to engineering leadership and cross-functional partners.

- Act as the primary point of contact between the Compliance Domain and its stakeholders.

- Model integrity in every interaction.

Qualifications:

- 15+ years of software engineering experience with at least 5+ years in engineering management, leading a team of 10+ engineers and directly managing individual contributors.

- Strong hands-on background in designing and operating highly available, cloud-native distributed systems.

- Deep familiarity with AWS ecosystems, microservices patterns, and infrastructure-as-code practices.

- Demonstrated experience driving AI tool adoption within your engineering team.

- Proven track record of shipping complex software products on time and at high quality.

- A track record of building diverse, inclusive, high-performing engineering teams.

- Strong ability to communicate technical strategy, trade-offs, and team plans to engineering leadership, cross-functional partners, and your direct reports.

## Skills

### Required
- Cloud-native distributed systems
- AWS ecosystems
- Microservices patterns
- Infrastructure-as-code practices
- AI-driven development practices
- Agile methodologies
- Data-driven approach

### Nice to have
- Platform & Tooling Leadership
- Team Scaling

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8267554?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)