# SRE Principal, Automation & Toil Reduction **Company**: GSK **Location**: Bengaluru **Experience**: senior **Job type**: full-time **Category**: Engineering **Industry**: Healthcare **Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---SRE-Principal--Automation---Toil-Reduction_449168?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_40de43b0-5dd ## Description The SRE Principal, Automation & Toil Reduction leads the engineering of automation that removes repetitive operational work and improves the reliability, resilience and efficiency of GSK platforms. The role acts as a hands-on principal SRE, shaping reusable automation patterns, enabling safe autonomous operations and embedding measurable toil reduction across platform domains. **Key Responsibilities** - Own and evolve the enterprise SRE automation and toil-reduction strategy, roadmap, reference patterns and engineering standards. - Establish a consistent toil taxonomy and measurement approach using operational data, service-management evidence, task frequency, effort, risk and business impact. - Prioritise automation candidates by hours avoided, repeatability, reliability risk, human-error exposure, control value, delivery complexity and reuse potential. - Design and build secure, reusable automation for provisioning, diagnostics, incident triage, remediation, recovery, capacity, patching, service requests and compliance evidence. - Create APIs, event-driven integrations, workflows, infrastructure-as-code modules, runbook automation and self-service capabilities rather than isolated scripts. - Engineer closed-loop and AI-assisted operations with strong telemetry, policy controls, confidence thresholds, auditability and human approval for higher-risk actions. - Establish production guardrails covering identity, least privilege, secrets, testing, change integration, release, rollback, failure containment and support ownership. - Instrument automation to measure success, failure, latency, coverage, adoption, exceptions, cost and reliability impact end to end. - Integrate automation with observability, ITSM, CI/CD, configuration, orchestration and knowledge platforms to reduce hand-offs and context switching. - Use incident, problem and post-incident evidence to identify recurring failure modes and convert them into permanent engineering fixes or automated prevention. - Partner with service and platform owners to define SLOs for automation-enabled services and use error-budget and risk evidence to prioritise reliability work. - Lead technical design reviews for high-impact automation and prevent unsafe, brittle or low-value automation from becoming operational debt. - Coach engineers, publish reusable patterns and grow an automation community of practice across internal and supplier teams. - Provide technical oversight of supplier-delivered automation and ensure GSK retains maintainable code, documentation, telemetry, security evidence and knowledge. - Track outcomes including toil ratio, capacity returned, automation adoption, cycle time, repeat incidents, MTTR, human-error reduction and control effectiveness. **Professional Qualifications** - Degree in a technology or engineering discipline, or equivalent practical experience, such as Computer Science or Software Engineering. - Relevant cloud, Kubernetes, DevOps, SRE, security, IT service management or automation certifications are desirable. **Area of Specialisation** - Site reliability engineering, toil management and operations automation at enterprise scale. - Software engineering for production operations, including APIs, event-driven integration, infrastructure as code, CI/CD, testing and observability. - AIOps and safe autonomous operations, including anomaly detection, decision support and governed remediation. **Experience Required** - Overall 15 years and degree in Computer Science, Software Engineering, Systems Engineering or a related discipline, or equivalent practical engineering experience. - Typically 8 or more years of experience in software, platform, infrastructure or reliability engineering, with substantial hands-on ownership of production services and automation. - Demonstrated experience converting recurring operational work into reliable, reusable automation with measurable adoption and benefits. - Advanced programming and automation engineering using Python or an equivalent language, including APIs, testing, packaging, error handling and secure coding. **Desirable requirements:** - Relevant cloud, Kubernetes, DevOps, SRE, security, IT service management or automation certifications. - Experience with AIOps, generative AI or agentic operations, including evaluation, confidence thresholds, guardrails and human-in-the-loop approval. - Experience creating self-service platforms, service catalogues, golden paths or reusable automation products. - Experience with chaos engineering, game days, automated recovery testing, progressive delivery and pre-change or post-change validation. - Experience integrating observability, ITSM, CMDB, CI/CD and orchestration platforms to reduce operational hand-offs. - Experience operating in a global, multi-supplier environment and assuring supplier-delivered code, documentation, telemetry and knowledge transfer. - Experience in pharmaceutical, life sciences, healthcare or another regulated industry, including GxP or validated systems. - Experience measuring capacity returned, repeat-incident reduction, automation execution success, exception rates, control effectiveness and reuse. ## Skills ### Required - Automation - CI/CD - Cloud Based Services - Configuration Management (CM) - Data Center Infrastructure Management (DCIM) - Disaster Recovery (DR) - Financial Operations - Identity Access Management (IAM) - Incident Management - Infrastructure As Code (IaC) - Operating Systems (OS) - Performance Tuning - Python (Programming Language) - Scripting - Software Engineering - SRE Observability - System Monitors - Vulnerability Management --- Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---SRE-Principal--Automation---Toil-Reduction_449168?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)