# Customer Assistant

**Company**: John Lewis & Partners
**Location**: Cheltenham, Gloucestershire
**Job type**: temporary
**Salary**: £13.00 (£13.25 After 90 days)
**Category**: Customer Service
**Industry**: Retail

**Apply**: https://jlp.wd3.myworkdayjobs.com/en-US/JLPjobs_careers/job/Cheltenham-John-Lewis--Partners/Customer-Assistant---Christmas_R-215016?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_40d36d02-03f

## Description

As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first-class in-store experiences.

Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability, and general cleanliness.

Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour.

**Key Responsibilities**

- Delivering engaging and inspirational customer service at every stage of the customer journey.

- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.

- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they're looking for or resolving any queries they may have.

- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing, and general shop-keeping tasks.

- Identifying areas of improvement and implementing solutions.

- Helping to protect our profits by supporting with accurate stock counts.

**Essential skills/experience you'll need**

- Basic IT literacy.

- Strong communication skills.

**Desirable skills/experience you may have**

- Experience of working in a customer-facing role is welcomed but not essential.

- Merchandising and product displays experience.

**Pay:** £13.00 (£13.25 After 90 days)

**Contract Type:** Temporary

**Hours of Work:** Varied hours of full and part-time work (up to 37.5 hours per week) across seven days to include early starts, late finishes, evenings, and weekends between the hours of 06:00 - 20:00

## Skills

### Required
- Basic IT literacy
- Strong communication skills

### Nice to have
- Experience of working in a customer-facing role
- Merchandising and product displays experience

---

Source: [Apply at jlp.wd3.myworkdayjobs.com](https://jlp.wd3.myworkdayjobs.com/en-US/JLPjobs_careers/job/Cheltenham-John-Lewis--Partners/Customer-Assistant---Christmas_R-215016?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)