# Sales Engineer (SE)

**Company**: Zendesk
**Location**: Remote, Spain
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Spain/Senior-Solutions-Consultant_R33452?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_40c437bc-cf8

## Description

At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES).

We are seeking a Sales Engineer (SE) to join our presales organization.

You will work alongside Account Executives to understand mid-market customer requirements, configure compelling software demonstrations, and explain the power of Zendesk’s core platform and AI solutions.

**What You’ll Be Doing**

- Deliver Tailored Demonstrations: Configure and deliver engaging, value-mapped product presentations showcasing Zendesk’s core capabilities, including automated AI agents and messaging workflows.

- Support Discovery & Scoping: Assist in technical discovery conversations to uncover operational challenges, system dependencies, and integration requirements from prospects.

- Build Standard POCs: Build out standard sandbox environments and proof-of-concept setups that accurately validate Zendesk’s ability to solve the customer’s immediate requirements.

- Address Technical Questionnaires: Take ownership of standard security, architectural, and RFP/RFI questionnaires to support deal progression.

- Leverage Internal Best Practices: Adopt internal framework templates, scripts, and pre-built API recipes to ensure high-quality and consistent technical deliverables.

**What You Bring (Required Qualifications)**

- Education: Bachelor’s degree in a technical or business discipline, or equivalent practical technology experience.

- Experience: 2–4 years of experience in solution engineering, technical support, implementation consulting, or customer success within a B2B SaaS environment.

- Technical Basics: Comfortable working with APIs, JSON structures, webhooks, and modern web browser troubleshooting tools.

- AI Fluency: AI-fluent with a strong understanding of the generative AI landscape, model capabilities, and conversational workflow architecture.

- Domain Knowledge: Baseline understanding of customer service metrics, CRM systems, or standard help desk workflows.

- Travel Commitment: Ability and willingness to travel up to 25% annually for regional customer presentations and team events.

**Preferred Qualifications**

- Basic knowledge of a scripting language like JavaScript or standard data structures.

- Strong written communication skills with experience answering technical questionnaires or documentation requests.

**Who You Are**

- Customer obsessed: The customer comes first, and you believe that through and through.

- A Builder First: You have a passion for code, deep system configurations, and getting your hands dirty building the future of software.

- Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation.

- Resilient & Collaborative: You thrive in high-stakes environments, working cross-functionally across complex international teams to drive a unified go-to-market strategy.

## Skills

### Required
- APIs
- JSON structures
- webhooks
- modern web browser troubleshooting tools
- generative AI landscape
- model capabilities
- conversational workflow architecture
- customer service metrics
- CRM systems
- standard help desk workflows

### Nice to have
- JavaScript
- standard data structures
- written communication skills

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Spain/Senior-Solutions-Consultant_R33452?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)