# VP, Customer Success

**Company**: Salesforce
**Location**: Hyderabad
**Experience**: executive
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/VP--Success-Management---Portfolio-Leader_JR364448?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_40aed4a7-750

## Description

Salesforce is seeking a Vice President of Customer Success to lead the team in India. The successful candidate will be responsible for delivering success to strategic customers, evolving the company's strategy, and building a foundation for sustainable growth.

Responsibilities:

- Inspire and lead a team of Customer Success Managers, Directors, and Area Leads

- Own the Signature Success Business, overseeing delivery of obligations, scaling adoption, and leading renewals and growth

- Partner with customers and internal teams to shape and execute strategic account plans

- Cultivate deep partnerships with C-level stakeholders across commercial and public sector organizations

- Collaborate with Sales, Renewals, Professional Services, and Product teams to align efforts and drive customer value

- Develop regional growth strategy in Southeast Asia

Requirements:

- 18+ years of experience in customer-facing leadership roles

- 5+ years of experience managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS or cloud technology

- Executive leadership experience, with a track record of driving measurable results against performance targets

- Commercial acumen and sales partnership experience

- Proven operational rigor, with experience managing budgets, resource allocation, and executive-level reporting

- Enterprise customer engagement experience, with a demonstrated ability to build trusted relationships with senior business and technology executives

- Strong working knowledge of the Salesforce platform

- Customer-facing strategic leadership experience

- Cross-functional collaboration experience

- Talent magnet and people development skills

- Resilience and agility in a fast-paced environment

Benefits:

- Opportunities for career growth and development

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance

- Comprehensive benefits package

## Skills

### Required
- Customer Success
- Leadership
- Salesforce
- Cloud Technology
- SaaS
- Commercial Acumen
- Operational Rigor
- Enterprise Customer Engagement

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/VP--Success-Management---Portfolio-Leader_JR364448?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)