# Senior Specialist Relationship Service Management, Mandates, GSC Egypt **Company**: HSBC **Location**: Cairo **Experience**: senior **Job type**: full-time **Category**: Finance **Industry**: Finance **Apply**: https://portal.careers.hsbc.com/careers/job/563774612010464?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_407a48fc-ce1 ## Description Relationship Service Management is a digitally enabled CIB Banking Client Relationship Services team who delivers coordination of client impacting servicing activities on behalf of RMs to facilitate optimal client experience and allow front-line partners focus on business generating activities. The Senior Specialist Relationship Service Management, Mandates, GSC Egypt role is part of Client Relationship Servicing within CIB Banking within CIB COO. **Principal Accountabilities and Responsibilities** - Take measures to be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters. - Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations. - Undertake proper utilization of the product/sales knowledge to find answers to complex operational problems and present the solution to RMs in clear language. - Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. - Customer issues are handled sensitively and receive full consideration. - Interfacing with wide variety of teams like Relationship Managers, WSO, KYCS, CDD, Legal, Payments, Trade team etc. daily with solution-oriented mindset to overcome bottlenecks. - Develop and maintain excellent professional relationship with all stakeholders – both internal & external. - Act as one-stop shop to guide RM in holistic approach and revert with solution. - Be responsible for managing E2E mandate and signor updates for entities locally and globally. - Fluent comprehending core documents associated with mandate/signatories’ updates. - Working knowledge of the Audit process and use of confirmation.com tool for performing global signor audits. - Collaborate seamlessly with colleagues, leveraging diverse perspectives to drive innovative solutions. - Act as a knowledge hub to the RMs and Management alike; with proven ability to resolve queries. - Share knowledge and information to help build technical competence across the function. **Technical Skills and Teamwork** - Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered. - Working knowledge of Mandate documents such as Board Resolution (BR), Power Of Attorney (PoA), Articles of Associations (AoA) and List of Directors (LoD). - Working knowledge of the Audit process and use of confirmation.com tool for performing global signor audits. - At least 2-3 years’ experience in a client facing role. - Orientation to client service and a good understanding of service principles and practices. - Proven ability to work well under pressure and prioritize competing demands. - Flexible approach to duties and hours of work. - Strong network across Business Services, Product, and Central Operational Support Teams. - Must be proactive and prepared to investigate issues of own initiative with minimum information. - Ability to maintain focus while working with voluminous data including the ability to strategize, organize and execute the same for the department’s month-end / roll-period high volumes. - Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data with good attention to details. - Strong relationship management skills with the ability to manage & engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner. - Self-Motivated, positive, and passionate individual with a solution-oriented mindset. ## Skills ### Required - Mandate documents - Audit process - confirmation.com tool - Client relationship management - Communication skills --- Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612010464?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)