# Customer Activation Manager | Stack Accounting

**Company**: Ramp
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $121K - $184K
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/ramp/aa0c645d-7aa0-40b0-bdfa-9b3fb19da404?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_40748b24-5cd

## Description

We're looking for a Customer Activation Manager to join our team for Stack, Ramp's AI accounting platform. You'll help customers identify use cases, translate their accounting process into a practical implementation plan, and build trust in agentic bookkeeping.

Responsibilities:

- Learn how each customer handles close, reconciliations, journal entries, exceptions, and review today; identify where Stack and agentic workflows can deliver useful value.

- Translate the current process into an implementation plan with clear inputs, owners, dependencies, validation steps, and human review.

- Guide Controllers, accountants, and other stakeholders from discovery through first use, training, and repeat adoption; adjust the plan when confidence or usage stalls.

- Coordinate with Sales, Customer Success, Product, and other Ramp teams on deployments as well as process, systems, and product improvements.

- Act as an advocate and expert on AI-assisted accounting work.

- Turn early customer learnings into reusable discovery questions, launch steps, and adoption practices for the next implementation.

Requirements:

- Roughly 4+ years of relevant experience in customer success, software implementation, accounting systems implementation, finance transformation, consulting, or a related customer-facing role.

- Hands-on accounting fluency: you can explain source data, close or reconciliation steps, exceptions, controls, and sign-off with concrete examples.

- Experience translating an accounting or finance workflow into a software implementation or process change, with evidence of what improved.

- Ownership of customer or client adoption beyond setup, including stakeholder alignment, training, troubleshooting, and follow-through.

- Clear communication with both finance leaders and hands-on accountants, especially when a proposed automation needs validation or a change in scope.

- Comfort creating a plan and reusable process when the product and implementation motion are still evolving.

Nice to haves:

- CPA, public accounting, controllership, or accounting advisory experience paired with software implementation or consulting.

- Experience with accounting automation, close management, or forward-deployed accounting work.

- Familiarity with ERP or accounting-system integrations and the data or permission issues that arise during implementation.

- Experience helping accounting teams adopt AI-assisted workflows with appropriate human review.

Benefits:

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

- One Medical annual membership

- 401(k), including employer match on contributions made while employed by Ramp

- Fertility HRA (up to $10,000 per year)

- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

## Skills

### Required
- accounting
- software implementation
- customer success
- finance transformation
- consulting

### Nice to have
- CPA
- public accounting
- controllership
- accounting advisory
- accounting automation
- close management
- ERP integrations

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/aa0c645d-7aa0-40b0-bdfa-9b3fb19da404?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)