# Sr Relationship Service Officer - Hang Seng Bank (HK)

**Company**: HK Business
**Location**: Central, Hong Kong Island
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774611993514?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_404d96d2-e94

## Description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be.

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.

As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Senior Relationship Service Officer.

**Principal Responsibilities:**

- Deliver quality and consistent support service to Corporate clients and relationship managers (RM).

- Ensure daily operation deployed in a consistent manner and sufficiently aligned to the SLAs (service level agreement) of various processes.

- Proactively identify area of improvement could provide more support / added value.

- Communicate and liaise with internal parties to resolve internal/external customer concerns/issues.

- Assist on handle and gatekeeping reports quality consolidated from relationship managers (RM) and compile periodic status tracking reports, management information and performance statistics for management oversight.

- Maintain good customer relationship by providing quality after-sales support and logistics as assigned.

- Undertake all required activities as directed by line manager or as agreed in annual goals in support of the development of Corporate Banking.

**Requirements:**

- Diploma or above in Business Administration, Finance, Accounting, Economics preferred.

- Proven experience in providing administrative support in banking or professional firms an advantage.

- Understanding in bills operations, credit system, credit approval and related documentation procedures an advantage.

- Strong PC user with good MS Office or Excel skills.

- Strong self-motivation with good interpersonal and analytical skills.

- Proficiency in both English and Chinese, with fluency in Putonghua preferred.

- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.

- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

## Skills

### Required
- MS Office
- Excel
- English
- Chinese

### Nice to have
- Putonghua
- Enhanced Competency Framework (ECF)
- Certified Banker (CB)

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774611993514?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)