# Manager, Internal Communications

**Company**: Charles River Associates
**Location**: Boston, MA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Communications
**Industry**: Consulting

**Apply**: https://job-boards.greenhouse.io/charlesriverassociates/jobs/8142011?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_40481ba4-198

## Description

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations, and governments around the world.

The Manager, Internal Communications will establish and lead a centralized internal communications function that informs, aligns, and engages employees across the firm.

**Responsibilities**

### Internal Communications Strategy & Narrative

- Define and lead a firmwide internal communications strategy aligned with business priorities and transformation initiatives

- Establish a clear and consistent “firm story,” ensuring employees understand both strategic priorities and how to act on them

- Own messaging, timing, and reinforcement of key initiatives across the organization

- Translate complex business priorities into clear, actionable communications

### Execution & Channel Management

- Lead execution of core internal channels, including newsletters, leadership communications, campaigns, All Hands, and office communications

- Develop and manage the internal editorial calendar, ensuring prioritization and sequencing of firmwide messaging

- Standardize formats, tone, and communication frameworks across all channels

- Oversee production of high-quality written and visual content across internal platforms

### Transformation & Change Communications

- Embed communications into major firm initiatives to drive adoption and behavior change

- Partner with practice leaders to define communication plans, milestones, and reinforcement strategies

- Ensure communications are proactive, coordinated, and tied to measurable outcomes

### Stakeholder Engagement & Alignment

- Partner with senior leadership, Marketing, and Human Capital to align messaging and priorities

- Represent the CEO’s voice and point of view in firm communications

- Serve as the central point of coordination for firmwide communications requests

- Advise leadership on communication approach, tone, and risk mitigation

### Governance & Operating Model

- Establish clear ownership and governance of internal communications across the firm

- Transition and integrate work currently handled by external vendors into an in-house model

- Implement processes for intake, prioritization, and approval of communications

- Ensure consistency and alignment across geographies and teams

### Measurement & Continuous Improvement

- Define KPIs to measure effectiveness

- Track performance of communications and continuously refine strategy

- Gather feedback from employees and leadership to improve clarity and effectiveness

**Desired Qualifications**

- Bachelor's or Master's Degree in Journalism, English, Communications, or related area of study;

- 8–12+ years of experience in internal communications, corporate communications, or marketing communications within a professional services or B2B environment

- Proven ability to lead enterprise-wide communication strategies and transformation programs

- Exceptional writing, editing, and storytelling skills

- Strong stakeholder management skills, including experience working with senior leadership

**Career Development and Benefits**

- CRA’s robust skills development programs

- Comprehensive total rewards program

- Wellness programming to support physical, mental, emotional, and financial well-being

## Skills

### Required
- internal communications
- corporate communications
- marketing communications
- stakeholder management
- writing
- editing
- storytelling

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/charlesriverassociates/jobs/8142011?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)