# Lead IT Specialist

**Company**: IQVIA
**Location**: Irving, TX
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $41,700.00 - $104,200.00
**Category**: IT
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Irving-TX-United-States-of-America/Lead-IT-Specialist_R1564600?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_404434e7-86a

## Description

The Lead IT Specialist provides advanced technical support while serving as a senior resource within the IT department. This role is responsible for resolving complex workstation, server, network, and application issues, supporting IT projects, and ensuring high-quality service delivery in a fast-paced clinical environment.

Responsibilities:

- Receive, respond, and resolve calls, emails and/or ticket submissions for client’s IT issues or needs.

- Install, configure, and maintain software solutions for desktops and laptops.

- Perform or assist with general setup and configuration of new hardware solutions.

- Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages.

- Follow logical troubleshooting methodologies.

- Maintain active relationship with vendors through consistent communication.

- Use Active Directory to create and perform administrative tasks on user’s accounts and security groups.

- Maintain inventory system of all IT assets across all locations.

- Maintain documentation for IT policy and procedures across the organization.

- Enter all notes and time worked on the appropriate service ticket.

- Enter time worked on each ticket daily.

- May require work to be performed after clinic hours or schedules, such as nights, weekends, and/or holidays.

Technical Skills:

- Healthcare systems support (Electronic Medical Records, imaging Systems, Document management)

- Familiar with health care programs HIPAA, CFR part 11, GDRP, etc.

- Windows workstation repair, maintenance, malware removal, and deployment

- Configuring network settings on workstations

- RDP client support

- Citrix Support.

- Office 365 account and client support

- Server backup monitoring and maintenance

- Wireless connectivity for mobile devices and workstations

- Mobile devices – smartphones, tablets, and laptops

- Exchange mailbox administration

- Active Directory account creation and management

- Network drive and printer mappings.

- Diagnose network connectivity issues for workstations.

Requirements:

- Associate's degree in Information Technology or related field required; Bachelor's degree in Information Technology or related field preferred

- 5 years of Help Desk or similar experience

- IT management experience required

- CompTIA certifications preferred.

- Microsoft Technology Associate (MTA) preferred.

- Microsoft MCSA preferred.

- Citrix certification preferred.

Benefits: The potential base pay range for this role, when annualized, is $41,700.00 - $104,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

## Skills

### Required
- Active Directory
- Citrix Support
- Exchange mailbox administration
- Healthcare systems support
- HIPAA
- Windows workstation repair

### Nice to have
- CompTIA certifications
- Microsoft Technology Associate (MTA)
- Microsoft MCSA
- Citrix certification

---

Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Irving-TX-United-States-of-America/Lead-IT-Specialist_R1564600?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)