# Sr. Solution Architect

**Company**: Salesforce
**Location**: Remote, Georgia
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $150,100 - $273,000 annually
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Georgia---Remote/Senior-Solution-Architect---Agentforce-Contact-Center_JR361888?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/sr-solution-architect-403563ee-3d3/

## Description

Join Salesforce Professional Services as a Solution Architect championing our PACE (Product, Automotive, Consumer, Energy) organization. You'll serve as a trusted strategic advisor and platform expert focusing on Agentforce Contact Center for our largest, most complex enterprise customers.

Responsibilities:

- Serve as a strategic, trusted advisor for our PACE (Product, Automotive, Consumer, Energy) industry clients, leveraging deep expertise in Agentforce Contact Center

- Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

- Guiding agents to support delivery outcomes

- Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization

- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Requirements:

- Extensive experience with configuration and customization with Agentforce Contact Center

- Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.)

- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

- Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

- Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders

- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience

- Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

- A great listener with the ability to communicate with people in diverse roles

- Resourceful and innovative thinker who can work through and solve problems

- Travel up to 50%

Nice to Have:

- Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered

- Proven results in delivering high value business outcomes utilizing an agile approach

- Proven results leading customer and/or partner success stories

- Relevant Salesforce certifications & Accreditations

- Consulting experience is strongly recommended

Benefits:

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

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## Skills

### Required
- Agentforce Contact Center
- AI toolchains
- Salesforce platform
- system architecture
- business requirements
- process flow diagram tools
- UML
- sequence diagrams

### Nice to have
- Bachelor’s degree in Technology or related field
- agile approach
- Salesforce certifications
- consulting experience

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Georgia---Remote/Senior-Solution-Architect---Agentforce-Contact-Center_JR361888?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)