# Senior Associate, HR Shared Service

**Company**: Ford
**Location**: Naucalpan de Juarez, MEX
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: HR
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72619?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_402c2ed5-937

## Description

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families.

The Senior Associate, HR Shared Service, working under general supervision, is responsible for executing core human resources functions including HRIS, compensation, benefits, staffing, and compliance.

This role delivers exceptional, tech-enabled customer service to employees and managers, addressing inquiries with speed, empathy, and accuracy.

**Responsibilities**

- Tech-Enabled Customer Service: Maintains accurate and confidential records and data related to HR Shared Services, including employee personal details, compensation, benefits enrollment, performance evaluations, and leave records.

- Continuous Improvement Mindset: Identifies manual, repetitive tasks within daily HR workflows and identifies improvement opportunities through data analysis.

- Core HR Administration: Performs department-specific administrative duties, including employee data management, onboarding/offboarding processing, and payroll coordination.

- HR Connect and Communication: Actively builds and maintains strong relationships with key stakeholders, including business leaders, HR managers, employees, and internal partners.

**Qualifications**

- Education: Bachelor's degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field.

- Experience: Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles.

- Language: English proficiency level C1 or C2 (minimum) required.

**Technical Skills**

- Microsoft Office Suite: Intermediate-to-advanced Excel and PowerPoint.

- AI Fluency: Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.).

- Data & Analytics: Familiarity with Power BI, or basic Python.

**Work Mode & Location:** Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico.

## Skills

### Required
- HRIS
- compensation
- benefits
- staffing
- compliance
- customer service
- data analysis
- Microsoft Office Suite
- AI Fluency
- Data & Analytics

### Nice to have
- Portuguese language
- Power BI
- Python

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72619?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)