# Manager, TAM (Greater China)

**Company**: Stripe
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8040143?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_402a0196-c07

## Description

Stripe is looking for a Singapore-based leader to mentor, lead, and grow Stripe's Technical Account Management (TAM) team for Greater China.

The successful candidate will lead an established group of high-performing technical account managers working with Enterprise, Direct, and Platform accounts.

Responsibilities:

- Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements.

- Lead a team of technical account managers working with Stripe's largest users.

- Hire and retain top technical talent as the team scales.

- Guide the TAM organization to deliver exceptional service experiences, grow services revenue, and contribute to strategic programs.

- Ensure team members are happy, effective, and growing in their careers.

- Set clear goals and direction for the team and individuals; provide regular feedback on performance.

- Analyze data from user feedback and experiences to drive efficiency and build quality.

- Advocate for Stripe users and champion their needs internally.

- Foster Stripe's values, serving as a beacon of the company's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

- Help build the organization through management projects such as recruiting, training, writing team policies, and defining team processes.

Requirements:

- Business-level proficiency in Mandarin (written and spoken).

- 10+ years of experience in professional services, customer success, solutions architecture, or technical account management.

- Experience working with strategic accounts.

- Excellent written and verbal communication skills.

- Ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.

Preferred Qualifications:

- Experience with fintech SaaS products and/or the payments industry.

- Experience leading growth initiatives with a winning track record.

- Proven ability to scale a technical services or technical support team in a high-growth environment.

## Skills

### Required
- Mandarin language
- Technical Account Management
- Professional Services
- Customer Success
- Solutions Architecture
- Strategic Accounts
- Communication Skills

### Nice to have
- Fintech SaaS
- Payments Industry
- Growth Initiatives
- Team Scaling

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8040143?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)