# Senior Program Manager, Account Management Strategy & Operations

**Company**: Carta
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $129,200.00 - $152,000.00
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/carta/jobs/7614162003
**Canonical**: https://yubhub.co/jobs/job_4011f327-dc7

## Description

## The Company You’ll Join

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.

## The Problems You'll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Senior Program Manager, Account Management Strategy & Operations, you’ll work to:

Enable our Venture Capital Account Management team to deliver consistent, high-quality service and customer experience to our customers by driving core initiatives across cross-functional teams in GTM, Delivery, R&D and Finance.

## Responsibilities

- Develop and implement scalable programs to shape long-term processes and tooling that support Carta’s VC account management team at different stages of customer lifecycle

- Own the governance of the key account management motions – business reviews, renewals, account growth, customer engagement, customer sentiment, etc.

- Support cross-functional programs that improve customer retention, limit churn and contraction and unlock upsell and cross-sell opportunities

- Work closely with leadership on executing strategic initiatives and driving outcomes

- Design, track, analyze and report on KPIs to develop operational insights and drive improved team performance

- Identify blockers to operational efficiency and lead programs to improve workflows, systems, and team experience on an ongoing basis

- Partner with cross-functional teams to evolve account management motions based on customer need and organizational priorities

## The Team You'll Work With

You’ll be joining our Venture Capital Account Manager Strategy & Operations team. We work across product, go-to-market, and service delivery teams to design and implement the operating system that enables Carta to scale fund administration software and services to thousands of firms globally. This is a highly cross-functional and analytical team that thrives at the intersection of systems thinking, strategy, and program execution.

## About You

- 5+ years of experience recommended in program management, business operations, sales strategy, or a similar function , ideally in a SaaS, fintech, or high-growth environment

- Able to navigate ambiguity and break complex problems into simple pieces, moving quickly through testing and iteration toward long-term solutions

- Data driven and able to quickly turn quantitative data into actionable insights

- Clear and collaborative communicator with cross-functional partners ranging from Account Managers to Product Managers to senior leadership

- Customer- and outcomes-obsessed: you care deeply about helping others succeed and want to improve the experience of our customers and our internal teams

## Salary

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is: $129,200.00 - $152,000.00 in New York, NY

## Skills

### Required
- program management
- business operations
- sales strategy
- cross-functional team management
- data analysis
- communication
- customer success