# Sales Engineer

**Company**: Zendesk
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/London-United-Kingdom/Solutions-Consultant_R35413?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_400f12b0-8c5

## Description

At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.

We're leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale.

As a Sales Engineer you'll play a vital role in shaping the next era of customer engagement. By partnering with customers and teams, you'll design and showcase innovative solutions that address real-world challenges and unlock lasting value. Your expertise will help leading brands build powerful, people-first experiences driving measurable impact across every interaction.

**What You'll Be Doing:**

- Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value.

- Architect AI-Driven CX & ES Solutions: Translate advanced AI/ML capabilities into clear, business-focused narratives for diverse audiences from IT to the C-suite.

- Drive Technical Strategy Through the Sales Cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution.

- Integrate & Scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms.

- Collaborate & Influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy.

- Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics to demonstrate ROI and inform continuous improvement.

- Champion AI Adoption: Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities.

- Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies.

**What You Bring:**

- 2+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments.

- Strong knowledge of web/scripting technologies and SaaS architectures.

- Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.

- Deep understanding of AI technologies and their practical applications in CX.

- Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.

- Strong analytical and storytelling abilities.

- Excellent interpersonal, communication, presentation, and writing skills.

- Bachelor's degree or equivalent work experience.

- Willingness and ability to travel as required.

**Who You Are:**

- Strategic & Consultative: You think beyond features, framing solutions around measurable customer outcomes.

- Technically Fluent: You have a deep curiosity for how AI and automation are reshaping customer experience.

- Collaborative Influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust.

- Customer-Obsessed: You listen deeply, empathize authentically, and design with the customer at the center.

- Analytical Storyteller: You turn data and metrics into compelling business insights.

- Innovative Problem Solver: You approach challenges creatively, leveraging technology to unlock new opportunities and value.

## Skills

### Required
- AI
- ML
- SaaS
- CX
- ES
- Cloud platforms
- Zendesk APIs
- middleware
- telephony systems

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/London-United-Kingdom/Solutions-Consultant_R35413?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)