# Care Educator / Certified Medical Assistant (Hybrid Role)

**Company**: IQVIA
**Location**: Durham, NC
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $50,000 - $55,000 annually
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Durham-NC/Care-Educator---Certified-Medical-Assistant----Hybrid-Role--in-Durham--NC_R1559528?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_400470d0-c95

## Description

We are seeking a Care Educator / Certified Medical Assistant to join our team in Durham, NC. As a Care Educator, you will provide patient-focused education to assist patients in managing their disease state and accessing resources associated with their prescribed medication.

**Job Responsibilities:**

- Coordinate and facilitate connections between patients and program-approved resources

- Provide educational training to patients on specific disease states and medication administration

- Foster dialogue between patients and healthcare providers

- Support treatment decisions made between patients and healthcare providers

- Provide product-related training as outlined in program guidelines

- Help patients build treatment routines and manage side effects

- Provide virtual education and support, explaining the treatment journey and guiding patients through access and financial barriers

- Reinforce behavior change, address concerns, and empower patients to stay on therapy long-term

**Schedule:**

- Hybrid position, primarily in an office setting in the Raleigh area, NC

- Defined shift (8am-5pm, 9:30am-6:30pm, 11am-8pm) with occasional flexibility to support coverage needs

- Flexibility to support patients on Mountain or Pacific time zones as assigned

- Must be flexible to work weekends or evenings as needed

- Travel < 20%

**Required Qualifications:**

- Certified Medical Assistant (CMA, CCMA, RMA, NCMA, or AMCA)

- Minimum 3+ years of healthcare experience

- Skilled at educating or supporting patients in a healthcare setting

- Direct interaction with patients and support for persistence and compliance

- Knowledge of clinical data and pharmacology

- Demonstrated time management, planning, and prioritization skills

- Effective presentation skills and excellent interpersonal skills

- Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology

- Valid driver's license

**Preferred Qualifications:**

- Previous experience in digestive health and/or gastroenterology

- Prior experience working in a virtual or call center environment

- Bilingual (English/Spanish) preferred

**Compensation:**

- Competitive annual salary ($50,000 - $55,000)

- Bonus eligibility

## Skills

### Required
- Certified Medical Assistant
- clinical data
- pharmacology
- MS Office
- patient education
- time management
- presentation skills
- interpersonal skills

### Nice to have
- digestive health
- gastroenterology
- virtual call center
- bilingual
- Spanish

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Durham-NC/Care-Educator---Certified-Medical-Assistant----Hybrid-Role--in-Durham--NC_R1559528?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)