# Customer Risk Manager

**Company**: Salesforce
**Location**: Dublin, Ireland
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Risk-Manager_JR366942?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-risk-manager-3fc146e7-9b6/

## Description

Salesforce is seeking a Customer Risk Manager to deliver world-class risk management that drives the resolution of complex customer issues and mitigation of attrition risk.

The Customer Risk Manager will own a defined portfolio or territory and serve as the primary point of escalation for enterprise-level accounts, partnering with executive-level internal and external stakeholders.

**Core Responsibilities & Scope**

- Partner with internal teams to collaborate, drive prioritization, analyze and resolve complex customer issues

- Own a defined portfolio, territory, or Cloud , accountable for health, prioritization, and outcomes of all risk within scope

- Serve as primary point of escalation for enterprise-level customers, managing high-complexity, high-visibility accounts requiring senior judgment and executive coordination

- Operate as a subject matter expert on the Red Account lifecycle, defining best practices and ensuring consistency across the organization

- Develop trusted relationships with executive-level leadership across the organization

- Provide consultative advice on complex issues based on deep cross-functional knowledge and historical resolution paths

- Identify and drive process improvements addressing systemic risks and creating meaningful change across the organization

- Track and communicate status and resolution to customers and Salesforce personnel in a factual, professional, timely, and consistent manner

- Draw on root cause analysis and trend reporting to identify and drive systemic change across Salesforce

- Balance the portfolio with strategic initiatives driving measurable impact across the broader business

**Minimum Requirements**

- 3-5+ years in account management, consultation, project management, and/or escalation management

- BA/BS degree (quantitative/technical degree preferred)

- Excellent written and verbal communication skills

- Proven ability to influence without authority while collaborating with diverse partners across internal and external environments

- Deep understanding of the broad Salesforce Product Suite alongside Enterprise Technical Environments

- 3–4 years of hands-on experience supporting customers across a wide range of Salesforce clouds and products

- Demonstrated success as a highly creative, curious technologist

**Preferred Qualifications**

- Relevant experience in Customer Success, SaaS platform usage, or related functional areas

- Demonstrated ability to drive business value, facilitate complex discussions, handle objections, and successfully influence C-level conversations

- Deep understanding of how broad industry trends impact a customer's business

- Actively seeks out relevant learning activities, approaches obstacles as growth opportunities, and utilizes experienced mentors to accelerate personal and professional development

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Salesforce
- account management
- consultation
- project management
- escalation management
- communication
- influence
- Enterprise Technical Environments
- Salesforce clouds
- problem solving

### Nice to have
- Customer Success
- SaaS platform usage
- business value
- complex discussions
- C-level conversations
- commercial acumen
- growth mindset

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Risk-Manager_JR366942?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)