# Technical Support Engineer Tier 3

**Company**: Gong
**Location**: Tel Aviv
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gongio/jobs/4728428006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-support-engineer-tier-3-3fc11de4-6f1/

## Description

As a Technical Support Engineer on Gong's Tier 3 team, you'll work with advanced companies leveraging AI-driven systems to enhance business performance.

Your role involves deep technical investigation, resolution of complex issues escalated by the Support team, and acting as the main technical liaison with R&D.

Key responsibilities:

- Serve as a subject matter expert (SME) for a specific product area.

- Manage escalations, prioritize issues, and communicate updates to relevant teams.

- Educate and upskill Tier 2 teams by sharing insights and delivering trainings.

- Identify gaps and advocate for or create troubleshooting tooling to equip Support teams.

You'll solve complex technical challenges, perform root cause analysis, and collaborate with R&D and Product Management to drive continuous improvement initiatives.

Requirements:

- 4+ years of B2B technical support experience.

- Strong problem-solving and analytical skills.

- Experience in escalation/incident management and adhering to SLA timelines.

- Web application troubleshooting skills.

- Ability to read and understand code and write occasional scripts.

- Experience with AI tools, SQL scripting, and APIs.

- Familiarity with tools like Coralogix and Datadog.

Gong operates in a flexible hybrid work model.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- B2B technical support
- problem-solving
- analytical skills
- escalation management
- incident management
- web application troubleshooting
- SQL scripting
- APIs
- AI tools
- Coralogix
- Datadog

### Nice to have
- Gong

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gongio/jobs/4728428006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)