# Principal Presales Engineer - ISV

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $138,872.00 - $173,590.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8145984?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3fb505d9-862

## Description

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Principal Presales Engineer on Twilio's ISV team, you will enable customers to build the future of communications. You will be a critical part of the sales team focused on our ISV segment, delivering the Technical Win and best Product Fit to our customers.

Responsibilities:

- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.

- Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.

- Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.

- Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.

- Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.

- Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.

- Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

- Mentor less experienced Solutions Engineers.

Qualifications:

- 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.

- Excellent communicator and presenter able to gain audience confidence.

- An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.

- Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.

- Previous software development experience or working knowledge in one or more of the following areas: Telecom, SIP, Contact Center, or Security.

- Experience with sales methodologies.

- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Desired:

- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Location: This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel: Approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

- Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00 - $173,590.00.

- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.

- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00- $192,880.00.

- This role may be eligible to participate in Twilio's equity plan.

## Skills

### Required
- pre-sales experience
- complex technical products
- customer facing experience
- Telecom
- SIP
- Contact Center
- Security
- sales methodologies
- Bachelor's and/or Master's degree in a technical discipline

### Nice to have
- cloud platforms
- cloud application architecture

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8145984?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)