# Service Desk Analyst

**Company**: Bupa
**Location**: Kingston upon Thames
**Job type**: full-time
**Salary**: Up to £40,000 per annum
**Category**: IT
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Kingston-upon-Thames/IT-Support-Technician_R1227154?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/service-desk-analyst-3faaadc2-d7e/

## Description

As a Service Desk Analyst at Bupa, you will assist with IT operations, desktop/network support, and implementing new systems/technologies. You will provide a customer-friendly support service to end-users.

Responsibilities:

- Provide first and second-line desktop, software, and network support

- Ensure the IT infrastructure is kept up to date

- Work with the Information Systems Manager to investigate areas where the infrastructure could be improved

- Manage daily and monthly backups

- Monitor and troubleshoot network security and performance

- Maintain the hospital's internet and email system

- Monitor servers, server logs for warnings and errors, and troubleshoot problems that might arise

- Train and advise users on system applications where required

- Support off-the-shelf and bespoke software used across different departments

- Liaise with third-party software suppliers

- Perform administrative tasks on data to keep information current

- Be customer-friendly

Key Skills/Qualifications:

- Previous experience in an IT Support, Service Desk, or Helpdesk role

- Knowledge of Windows operating systems and Microsoft Office 365

- Understanding of networking fundamentals, including LAN, WAN, and Wi-Fi

- PAX experience

- Strong troubleshooting and problem-solving skills

- Excellent communication and customer service skills

- Ability to prioritise workloads and manage multiple support requests

Benefits:

- Annual leave entitlement of 25 days + bank holidays increasing with length of service

- In-house training for all staff

- Company pension scheme

- Life assurance

- Employee Referral Scheme

- Access to subsidised staff restaurant

- Interest-free travel loan

- Private healthcare (T&Cs Apply)

- Bicycle Loan Scheme

- Retailer discounts

- Employee Assistance Programme

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## Skills

### Required
- Windows operating systems
- Microsoft Office 365
- networking fundamentals
- PAX
- troubleshooting
- problem-solving
- communication
- customer service

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Kingston-upon-Thames/IT-Support-Technician_R1227154?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)