# Client Advisory Team Manager

**Company**: Howden
**Location**: Reading
**Experience**: senior
**Job type**: permanent
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Reading/Client-Advisory-Team-Manager---Mid-Market-Practice--Commercial---Schemes_R0019230-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3f91cbd4-d68

## Description

At Howden, we're not just about insurance. We're about our people, our clients, and the relationships that make a difference. As we continue to grow our Mid-Market Practice, we're looking for a Client Advisory Team Manager to play a key role in building and developing a high-performing client servicing team.

**What you'll be doing**

- Lead, coach and develop a team of Client Advisors, creating an engaged, high-performing and collaborative culture.

- Provide day-to-day leadership, support and direction, ensuring excellent service standards are delivered consistently across the portfolio.

- Act as a visible role model for Howden's values, fostering a culture of accountability, development and continuous improvement.

- Support the growth and development of our MMP proposition, helping to build a scalable and sustainable servicing model.

- Work closely with Client Directors and Client Managers to ensure the successful delivery of client retention and renewal strategies.

- Oversee service delivery across a portfolio of clients, ensuring customer outcomes and service standards exceed expectations.

- Build strong relationships with key client stakeholders and act as an escalation point where required.

- Partner with Operations Manager to embed efficient working practices and support the adoption of new processes and ways of working.

- Support talent development, succession planning and future capability building within the team.

- Collaborate across the wider business to deliver the best outcomes for clients and colleagues.

**What we're looking for**

- Experience within the corporate insurance market and a strong understanding of client servicing.

- Experience supporting mid-market or corporate clients.

- An ability to build credibility and develop strong relationships with clients, colleagues and stakeholders.

- A passion for developing people and creating high-performing teams.

- Strong communication and influencing skills.

- A proactive, solutions-focused approach and the ability to thrive in a growing business environment.

- Good technical knowledge across commercial insurance products and markets.

- The desire to contribute to the growth of a developing team and region.

**Why Howden?**

- Play a key role in the growth of our Mid-Market Practice.

- Develop your leadership capability within a supportive and entrepreneurial environment.

- Work alongside experienced and successful client-facing professionals.

- Help shape the future of the team, its people and its client proposition.

- Join a business where collaboration, ownership and ambition are genuinely valued.

**What do we offer in return?**

- A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

- Our successes have all come from someone brave enough to try something new

- We support each other in the small everyday moments and the bigger challenges

- We are determined to make a positive difference at work and beyond

## Skills

### Required
- client servicing
- insurance
- leadership
- team management
- communication
- influencing

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Reading/Client-Advisory-Team-Manager---Mid-Market-Practice--Commercial---Schemes_R0019230-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)