# Assistant Store Manager

**Company**: Sandbox VR
**Location**: Indianapolis, IN
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full Time
**Salary**: USD 18.95-18.95 per-hour-wage
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.lever.co/sandboxvr/5aa158f6-fe6a-48d9-a9a9-f118bbf307ab?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3f8f868b-9cf

## Description

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences.

When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!

Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees.

Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.

## What You Will Be Doing:

- Deliver an Incredible Guest Experience: You'll have a balance of responsibilities, you'll enthusiastically and confidently stay near our entrance, encouraging people to come inside and welcoming our guests upon entry, while also ensuring all store staff do the same for their guest journeys. In addition, you will also handle guest de-escalation, stepping in to support Guest Experience Guides or Shift Leads when needed. You’re driven by a passion for optimizing customer service efficiencies, constantly seeking out innovative methods to enhance and refine our operational processes for the benefit of our guests.

- Technical Support and Troubleshooting: You’re proficient in utilizing various computer and tablet technologies. You’ll conduct thorough hardware/software checks throughout the week, immediately communicating any issues to the Store Manager and Tier 1 Helpdesk respectively. You function as a co-lead with the Store Manager on all new software updates and experience launches.

- Keep it Shiny: You'll keep our facility in top shape by maintaining order and cleanliness of our stores, experience rooms, and equipment for the guests. You’ll help us ensure the store maintains a premium and professional experience at all times.

- Store Management: You’ll co-lead the creation of employee schedules to ensure adequate coverage during peak hours, while meeting state/federal scheduling laws. You’ll work with the Lead on duty and rest of the store management team to maintain daily checklists and audits.

- Store Leadership: Consistently initiate check-ins with team members starting their shifts, providing a clear outline of the day's goals, and how to achieve success. You’re consistently engaging with team members, offering in-the-moment coaching to keep performance and morale high.

## What We Are Looking For:

- Leadership Experience: 2 years relevant experience as a leader in a retail operations management or hospitality industry.

- Be Egoless: No room for personal agendas here

- Underdog Mindset: We love strong problem solvers who can adapt to change well

- Win Collectively: Positive attitudes are contagious, and we love winning as a team

- Physical Stamina: You will be on their feet for long periods of time. You’ll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs.

## Benefits:

- Paid time off

- Sick time

- 401(k) + Match

- Medical, dental, vision, life, and disability insurance

- Health and wellness resources and discounts for all those who qualify

- Commuter (Transit and Parking) Benefits

- Exclusive savings on entertainment, shopping, hotels, and more

- Promotion Potential - over 40% of our store roles are promoted from within

- Referral Bonus Program

- Employee Discounts and Free Sessions

- “Positive Guest Review” Incentive Program

## Skills

### Required
- Leadership
- Customer Service
- Technical Support
- Time Management
- Communication

### Nice to have
- Retail Math
- Business Management
- Data Visualization
- PowerBI
- Tableau

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/sandboxvr/5aa158f6-fe6a-48d9-a9a9-f118bbf307ab?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)