# Employee Relations Manager **Company**: Parnall Law Firm **Location**: Albuquerque, NM **Work arrangement**: onsite **Experience**: senior **Job type**: Full-Time **Salary**: $80,000–$110,000/year **Category**: Human Resources **Industry**: Legal **Apply**: https://jobs.lever.co/parnalllaw/c0e5b133-aa6a-4bae-8f06-3f0aa23f668c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_3f7f5096-ca6 ## Description Join a Team That's Fighting for New Mexico Parnall Law Firm isn't just one of the largest personal injury firms in New Mexico , we're a team of passionate advocates dedicated to standing up for clients when they need it most. We're hiring an experienced Employee Relations Manager for our Albuquerque office. If you're a seasoned HR professional who thrives in a fast-paced environment, takes pride in exceptional work, and genuinely cares about the people you serve , read on. ## What You'll Do As Employee Relations Manager at Parnall Law, you'll be the trusted point of contact for our people , helping resolve concerns, guide employees through their benefits, and protect the integrity of every transition. Your judgment and follow-through will directly shape the culture and compliance backbone of our firm. ## Responsibilities - Serve as the primary intake point for employee complaints, grievances, and concerns; document intake, investigation steps, and resolution in the HR case file - Conduct or coordinate fact-finding for complaints, including interviews, document review, and consultation with the Operations Director and/or legal counsel as needed - Maintain strict confidentiality and neutrality throughout all complaint handling - Administer employee benefits programs including health, dental, vision, retirement, and voluntary benefits; serve as liaison between employees and benefits carriers/brokers - Guide employees through open enrollment, qualifying life events, and benefits questions - Reconcile benefits invoices and enrollment records for accuracy - Manage the termination process end-to-end: exit documentation, final pay coordination with payroll, benefits termination, COBRA notification; coordinate with IT/Admin to confirm return of company property and equipment - Attend exit interviews and summarize findings/trends for leadership - Coordinate performance reviews and improvement meetings; ensure managers have proper documentation, employees understand expectations, and outcomes are recorded in the personnel file in compliance with firm policy - Ensure all complaint, benefits, and termination files comply with applicable federal and state employment law (FMLA, ADA, COBRA, state-specific requirements) and firm document-retention policy - Flag patterns or risks (repeat complaints, benefits compliance gaps, termination trends) to the Operations Director - Oversee and facilitate participation in "Top Workplaces" and "Best Places to Work" survey programs; report outcomes and key findings to the executive team - Follow and maintain all firm policies and procedures ## Requirements - 5–8 years of HR experience, with at least 3 years in direct employee relations and complaint investigations - SHRM certification, formal Association of Workplace Investigators training, or EEOC training preferred - Working knowledge of employment law and benefits regulations - Sound judgment and discretion when handling sensitive and confidential matters - Composure and professionalism under emotionally difficult conversations - Strong organizational skills and follow-through on multiple concurrent cases - Impartiality and fairness , able to advocate for a compliant, respectful process rather than any one party - Excellent verbal and written communication skills, with strong active listening - Professional attire and demeanor - Team player with the ability to adapt in a rapidly changing environment - Ability to work on-site Monday–Thursday 8:00–5:00 and Friday 8:00–4:00 - Ability to pass a background check ## Benefits - $80,000–$110,000/year (base + bonuses) - Full benefits package , comprehensive health, dental, and vision insurance - Life & long-term disability insurance - 401(k) plan - Generous PTO + paid holidays - Annual company goal trip ## Skills ### Required - HR experience - employee relations - complaint investigations - employment law - benefits regulations - SHRM certification - Association of Workplace Investigators training - EEOC training ### Nice to have - formal Association of Workplace Investigators training --- Source: [Apply at jobs.lever.co](https://jobs.lever.co/parnalllaw/c0e5b133-aa6a-4bae-8f06-3f0aa23f668c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)