# Account Manager, SMB **Company**: Braze **Location**: Sydney **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/braze/jobs/8384453?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/account-manager-smb-3f7ab1f2-53f/ ## Description At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences. **Job Overview** The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. As an Account Manager, SMB, you will own a high-volume portfolio of SMB and startup customers, operating as a commercial partner who helps them mature their use of Braze and convert that maturity into growth. **Responsibilities** - Own a high-volume portfolio of SMB and startup customers across ANZ, with full accountability for renewal, upsell, and cross-sell - Prioritise ruthlessly across the book, directing time and executive attention to the accounts where growth or risk is most material - Run a high-velocity commercial motion, moving a steady flow of renewal and expansion deals through to close efficiently - Generate your own expansion pipeline through usage analysis, whitespace mapping, and maturity assessment, and capture upsell opportunities as customer consumption grows - Build durable, multi-threaded relationships across marketing, CRM, and digital leadership, the C-suite, and founders - Partner with Customer Success and Partners to run account plans and business reviews that connect Braze performance to customer outcomes - Develop strategic commercial proposals and lead renewal and expansion negotiations to close - Identify retention risk early using adoption signals, account health, and stakeholder change - Achieve and exceed quarterly expansion and retention targets - Maintain accurate forecasts with a clear view of deal progression, risk, and timing - Build repeatable plays that hold across a larger book rather than one-off approaches - Lead customer meetings virtually and in-person, with regular domestic and occasional international travel **Requirements** - 3+ years of experience in SaaS sales, account management, or similar, with demonstrated success driving revenue growth and retention - Experience owning SaaS customer relationships end-to-end, including accountability for renewals, upsell, and expansion - Experience managing high-volume portfolios with annual contract values from 30K to 150K - Proven track record of consistently exceeding commercial targets in fast-paced, high-growth environments - Demonstrated ability to build relationships and sell value to marketing, CRM, and digital stakeholders, as well as C-suite executives and founders - Experience in the Martech, Adtech, or broader CX space is highly regarded, including CRM, marketing automation, customer analytics, email, or content marketing - Excellent collaborator with a proven ability to work across Customer Success, Services, Marketing, Partnerships, and Sales - Exceptional communicator, a confident presenter, persuasive writer, and trusted relationship builder with strong verbal, written, and numerical fluency - Strong organisational and time management skills, comfortable managing competing priorities and a high volume of deals across a broad portfolio - Self-starter with a high level of accountability, drive, and commercial acumen **What We Offer** - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - SaaS sales - account management - CRM - marketing automation - customer analytics ### Nice to have - Martech - Adtech - CX - email marketing - content marketing --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8384453?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)