# Assistant Manager - RECONCILIATION PROD - MNL **Company**: Corp & Inst Banking **Location**: Quezon, National Capital Region (NCR) **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Finance **Industry**: Finance **Apply**: https://portal.careers.hsbc.com/careers/job/563774612613271?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/assistant-manager-reconciliation-prod-mnl-3f605207-65f/ ## Description We are currently seeking an experienced professional to join our team in the role of Assistant Manager - RECONCILIATION PRODUCTION-MNL. In this role, you will: - Impact on the Business: Lead innovation and change within their respective teams and inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process. - Manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate. - Communicate and implement procedural changes and initiatives. - Assist in contingency planning for the teams and process. - Create and design reporting templates and tools for operations. - Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data. - Guide new entrants of all levels in the process. - Customers / Stakeholders: Proactively identify and escalate problem situations to provide customer satisfaction. - Submit periodic MI's and reports catering to customers' needs. - Establish good working relationships across departments. - Leadership & Teamwork: Build a strong control culture to prevent any operational losses by establishing forums and methods to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms. - Motivate and develop teams and direct reports to meet business objectives. - Create a robust team environment where skills, knowledge and best practices are openly shared to achieve individual, team and business goals. - Provide development plans for staff and ensure regular touch bases to monitor progress. - Proactively suggest and design improvements in process workflows. - Assist in managing day-to-day operations and trains peers as needed. - Operational Effectiveness & Control: Maintain and improve controls and implement process improvement initiatives. - Understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books / Manuals and Process Guides. - Be aware of the Operational Risk scenarios associated with the role and to ensure that all actions take into account of the likelihood of operational risks occurring. - Work closely with the CIB central team in rolling out improvement initiatives in the reconciliations process. - Ensure 'knowledge retention' in the team by reinforcing risk and control concepts through continuous staff training and mentoring. To be successful in this role, you should meet the following requirements: - A degree in Accounting/Finance/Management/Business Administration. - Excellent knowledge and understanding of the TLM Platforms an advantage. - At least 2-3 years working experience in Corporate & Institutional Banking and experience in managing MI reporting analysis, change and administrative work. - At least 1 year of working experience on control-related functions. - Preferably with knowledge on the migration and on-boarding of process, UAT exercises and process improvement. - Ability to manage good relationships across multiple business lines and CIB/HSS Hubs. - Ability to solve problems, articulate requirements and implement changes. - Escalation – ability to recognize when a task should be escalated and following through to ensure management are aware. - Possess knowledge on MS Office with good numerical and analytical skills. - Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people. - Ability to learn quickly and transfers knowledge appropriately, understand and interpret numeric data. - Ability to speak and understand English fluently, writes business letters and reports, and has good conversational/ telephone skills. - Good Management skills and initiate improvements. - Able to work effectively under challenging environment with tight timelines. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Accounting - Finance - Management - Business Administration - MS Office - Analytical skills - Leadership skills - Communication skills ### Nice to have - TLM Platforms - Migration and on-boarding of process - UAT exercises - Process improvement --- Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612613271?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)