# Phone Numbers Operations Specialist 1

**Company**: Twilio
**Location**: Remote - Colombia
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8261277?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3f49931f-637

## Description

Twilio is seeking a Product Operations Specialist I to support our Porting and Hosting Operations,a key component of Twilio’s Global Number Management team.

Responsibilities:

- Manage inbound porting requests with care, urgency, and accuracy to ensure customers have a seamless transition when bringing their phone numbers to Twilio or managing hosted services.

- Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners.

- Share insights, documentation, and solutions with peers and partner teams to make operational processes easier and more transparent.

- Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage.

- Follow industry and regulatory standards in number portability and telecom compliance.

- Take initiative in solving problems and navigating complexity.

- Identify recurring issues and inefficiencies in porting and hosting operations.

- Aim to exceed SLAs and continuously look for ways to optimize how we execute core operations.

Qualifications:

- 2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, customer service, QA or other related areas.

- Bilingual: Spanish and English proficiency.

- Strong organizational skills and ability to manage detailed processes with accuracy.

- Basic data analysis (Excel/Google Sheets, SQL), or automation tools.

- Structured thinking.

- Basic AI prompting and workflow building.

- Excellent verbal and written communication.

- Comfort working with tools like ticketing systems, spreadsheets, and internal platforms.

- Able to learn quickly, adapt to changing processes, and work independently while collaborating cross-functionally.

- Customer-centric mindset with strong attention to detail and a proactive attitude.

## Skills

### Required
- BPO
- customer service
- tech support
- data analysis
- SQL
- automation tools
- structured thinking
- AI prompting
- workflow building
- verbal and written communication

### Nice to have
- telecom industry
- APIs

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8261277?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)