# Senior Forward Deployed Data Scientist

**Company**: Fin, part of Salesforce
**Location**: Dublin, Ireland; London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Data Science
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8245700?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3f3a9ab5-e65

## Description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce.

The Research, Analytics & Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. As a Forward Deployed Data Scientist, you'll embed with customers to build Enterprise-grade Fin deployments. You'll play a pivotal role in transforming how our most strategic customers scale customer support , working closely with them and our go-to-market teams to design, build, and implement data-driven solutions that unlock measurable impact.

Responsibilities:

- Drive the adoption of Fin by helping customers automate and scale their support operations.

- Embed with strategic customers to understand their support workflows, data, and business challenges , to identify and implement opportunities where AI can deliver measurable impact.

- Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin.

- Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development.

- Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact.

Requirements:

- Proven ability to apply data science in real-world business contexts to drive measurable outcomes.

- Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering.

- High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing.

- Excellent communication skills, both technical and non-technical.

- Rapid prototyping with systems thinking: you know when a customer needs a fast, bespoke answer, and when to build something others will keep using.

- Excellent SQL and production-aware Python, you write code other people can run, not just code that runs once and are experienced applying analytical and statistical methods to real business problems.

- Experience with AI/ML evaluation, LLM-driven applications, or conversational AI.

- Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand.

## Skills

### Required
- data science
- AI/ML evaluation
- LLM-driven applications
- conversational AI
- SQL
- Python

### Nice to have
- technical consulting
- customer-facing analytics
- SaaS product data science

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8245700?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)