# Customer Success Specialist

**Company**: Cisco
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist---NX_2015119?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3f2e9a45-050

## Description

The Cisco Customer Experience (CX) organisation is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments.

As a Customer Success Specialist, you will serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco's customers.

Responsibilities:

- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.

- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.

- Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey.

- Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.

- Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure successful, long-term product utilization.

Requirements:

- Fluent Japanese proficiency

- Expert knowledge of enterprise networking protocols including OSPF, BGP, IS-IS, LISP, and VxLAN.

- Hands-on mastery of Catalyst Center (Automation/Assurance), SDA, and SDWAN.

- Proficiency in network automation and scripting (Python/Perl) to resolve complex adoption barriers.

- 7-10+ years in technical consulting or customer-facing technical roles.

- Bachelor's degree in Engineering or Computer Science; Master's preferred.

- CCIE preferred; Cisco Certified Success Specialist suggested.

Preferred Qualifications:

- Master's degree or equivalent experience in Engineering, Computer Science, or a related field.

- Multiple advanced certifications (CCIE, CISM, CISSP); Cisco Certified Success Specialist certification strongly preferred.

- Experience contributing to the broader professional community, such as through shared frameworks, external presentations, or published thinking.

- Experience supporting the development of senior technical specialists and contributing to team-wide capability.

- Breadth of experience across multiple technical tracks (Networking, Security, Cloud & AI Infrastructure), with the ability to draw on cross-domain knowledge in customer conversations

## Skills

### Required
- Japanese
- OSPF
- BGP
- IS-IS
- LISP
- VxLAN
- Catalyst Center
- SDA
- SDWAN
- Python
- Perl
- network automation
- scripting

### Nice to have
- Master's degree
- CCIE
- CISM
- CISSP
- Cisco Certified Success Specialist

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist---NX_2015119?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)