# Senior Technical Account Manager

**Company**: Oracle
**Location**: Hong Kong
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q30292006

**Apply**: https://eeho.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_45001/job/350220?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-technical-account-manager-3f27a603-cba/

## Description

We are looking for a Senior Technical Account Manager to join our team in Hong Kong.

The successful candidate will serve as the main point of contact for individual-level contracts, providing comprehensive business process, product/service functionality, and implementation knowledge in an advisory manner.

Responsibilities:

- Customer Engagement: Serves as the main point of contact for individual-level contracts, providing comprehensive business process, product/service functionality, and implementation knowledge in an advisory manner.

- Issue Resolution: Reviews service requests and gathers information from appropriate parties to determine next steps.

- Account Management and Governance: Develops and maintains service delivery and project plans throughout their lifecycle and ensures positive margins according to governance and account management expectations and contracted terms.

- Technical Delivery Management: Advises customers on optimal use and health of their Oracle product/service investment, independently providing ongoing maintenance to optimize and ensure effectiveness and performance of the product and/or service.

- Innovation and Continuous Improvement: Works closely with peers to identify and develop innovative ways of delivering service and improving overall product and service utilization to achieve ROI goals.

Requirements:

- Bachelor's degree in Finance, Accounting, Business, Information Systems, Computer Science, or related discipline.

- Professional finance/accounting qualification strongly preferred: CMA, CPA, CA, ACCA, or equivalent.

- English fluency required (written + spoken, business-grade); native or fluent Cantonese required.

- 8+ years of finance/FP&A/financial close experience, including at least 4 years hands-on with Oracle FCCS and EPBCS.

- At least two full lifecycle implementations of FCCS (or Hyperion Financial Management) and at least two full lifecycle implementations of EPBCS as functional owner.

- Experience with config, build, and validation of calc scripts, business rules, member formulas, dashboards, approval workflows, and Smart View reports.

- Experience running or supporting SIT/UAT/regression cycles, end-user training, and hyper-care.

- Knowledge of Oracle EPM Automate, REST API, Data Management/Data Exchange, ODI/FDI.

- Ability to collaborate with solution architects on dimension design, integration patterns, and security hierarchies.

- Familiarity with Smart View, dashboards, and reporting outputs required for finance audiences.

- Workshop facilitation skills (fit-to-standard, solution design, UAT readiness).

- Comfortable translating complex finance-process intent into board-ready configuration and back into audit-traceable documentation.

- Independent and a proactive personality.

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## Skills

### Required
- Oracle FCCS
- Oracle EPBCS
- Financial Consolidation
- Close Cloud Service
- Enterprise Planning
- Budgeting & Forecasting
- Financial Planning
- Analysis
- Accounting
- Cantonese
- English

### Nice to have
- CMA
- CPA
- CA
- ACCA
- Oracle EPM Automate
- REST API
- Data Management/Data Exchange
- ODI/FDI

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Source: [Apply at eeho.fa.us2.oraclecloud.com](https://eeho.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_45001/job/350220?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)