# CSM, Mid-Market | Lifecycle

**Company**: Ramp
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $142K - $216K
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/ramp/498d0fa0-d6e2-4755-9004-736dcae47d81?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/csm-mid-market-lifecycle-3f20e627-b50/

## Description

Ramp's Mid-Market Customer Success Managers on the Lifecycle team ensure customers continue to get value from Ramp as their business grows.

You'll own the customer experience after implementation for a book of mid-market customers, partnering with Account Management on long-term account strategy.

Responsibilities:

- Own the post-implementation experience for a book of mid-market customers

- Drive sustained adoption by understanding each customer's goals and guiding them toward workflows that improve outcomes

- Act as each customer's expert in finance workflows

- Build multi-threaded relationships in every account

- Partner with Account Management on QBRs and business reviews

- Spot opportunities for growth and bring them to Account Management

- Run your book on data

- Use AI tools daily to prepare for customer calls, build materials, and synthesize data

- Bring customer feedback back into Ramp

- Turn what works into repeatable plays, programs, and automations that scale across your book and the team

Requirements:

- 5+ years of customer-facing experience in customer success, account management, or consulting

- Experience owning a book of customers past launch and through renewal

- A customer experience mindset

- AI fluency as a daily habit

- Ability to communicate Ramp's impact in financial terms

- A data-driven approach to managing a book

- Technical and systems acumen

- A builder mindset

- Strong collaboration and influencing skills

Nice to Haves:

- Experience with a consumption-based product

- Exposure to FP&A, accounting software ecosystems, expense management, or CFO-adjacent workflows

- Demonstrated commercial impact

- Background at an AI-first or AI transformation company

- High-growth or startup experience

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## Skills

### Required
- customer success
- account management
- finance workflows
- AI tools
- data analysis

### Nice to have
- consumption-based product
- FP&A
- accounting software ecosystems
- expense management
- CFO-adjacent workflows

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/498d0fa0-d6e2-4755-9004-736dcae47d81?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)