# FR - Réceptionniste (H/F/X)

**Company**: Accor
**Location**: Saint-Denis, IDF
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000144575984-fr-receptionniste-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fr-r-ceptionniste-h-f-x-3f14c25c-627/

## Description

Join the team at Novotel Suites Paris Stade de France, a 4-star hotel with 101 suites, and experience the excitement of being part of a dynamic hospitality environment.

As a Receptionist, you will be the face of our hotel, providing exceptional service to our guests from check-in to check-out. You will be responsible for building relationships with our guests, ensuring their stay is memorable and meeting their expectations.

Key responsibilities:

- Manage guest relations, including handling phone calls, emails, and reservations

- Welcome guests with a warm and personalized approach, contributing to their loyalty and satisfaction

- Handle guest objections and concerns, providing prompt resolutions

- Promote hotel services and amenities to optimize sales

- Collaborate with other departments to ensure seamless service delivery

- Manage back-office tasks and maintain accurate records

Requirements:

- Friendly, dynamic, and service-oriented with excellent communication skills

- Proficient in Windows and Opera Cloud software

- Professional English language skills; additional language proficiency is an asset

- Previous experience in a similar role is desirable

Benefits:

- Competitive salary (169 hours/month)

- Mutual insurance

- 50% reimbursement of public transportation costs

- Heartist card with discounts on Accor hotels and partner brands

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## Skills

### Required
- Windows
- Opera Cloud
- English

### Nice to have
- second language

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000144575984-fr-receptionniste-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)