# Cleaning Manager

**Company**: ABM UK
**Location**: Perry Barr
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: £37,000 per annum
**Category**: Operations
**Industry**: Facility Services

**Apply**: https://jobs.workable.com/view/uwyYWWtqSzfKBESxbwjdHF/cleaning-manager-in-perry-barr-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3f06f24b-fd1

## Description

The Cleaning Manager will be responsible for managing the Cleaning Operation at One Stop Shopping Centre. This includes having day-to-day contact with the Client, Operations, HR-related processes, Management Reporting, Stock ordering and replenishment, and Management of the Cleaning budget.

Main Duties & Responsibilities:

- Lead the Cleaning/Presentation team to ensure a positive and motivational supportive working environment.

- Ensure advanced planning of all cleaning operations, including periodic tasks with clear schedules and sign-off of all duties and tasks complete.

- A focus on training and development of the team, to establish good working practices with a vision and focus on both the cleaning operation and creating meaningful positive customer experience interactions.

- Security, Health and Safety, and compliance.

- Best Practice and Innovation.

- Provide professional support to the business in service-related matters and to the Shopping Centre in all contractual matters.

- Taking ownership and manage to conclusion all cleaning feedback or complaints.

- Focus on strategic planning and implementation of best practice and innovation to ensure we remain at the forefront of cleaning and operational practices.

- Ensure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all estate users daily.

- Manage and report on all cleaning operational budgets, including forecasted spend,

- Control the delivery of staff rosters, completion of payroll and correct manning level.

- Lead and advise the team in managing absence and holiday records, including sickness and annual leave for all colleagues.

- Carry out and manage daily centre audits to ensure high standards of cleanliness and a safe environment is always evident throughout the centre.

- Manage recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report this monthly.

- Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.

Communication

- Ensure effective operational communication, including meetings, handovers, and reporting.

- Attend daily/weekly/monthly business progress meetings and team meetings as required.

- Written reports to aid in company communication both internally and externally should prove concise and sound.

- Communication of the Business Plan objectives should be applied to all levels of the business.

Brand Enhancement

- Ensure that the Centre Brand Guidelines are always adhered to and develop the team to deliver first-class Customer Service.

- Ensure close liaison with the senior leadership team, including the Operational Management team

- Consistently exceed customer expectations and deliver long-term, sustainable customer satisfaction both internally and externally.

- Satisfy guest expectations of value by understanding the relative importance they place on quality of services and facilities.

## Skills

### Required
- Leadership
- Communication
- Problem-solving
- Time management
- Team management
- Customer service
- Budgeting
- Financial management
- Health and safety
- Compliance

### Nice to have
- Microsoft Office
- Excel
- Word
- PowerPoint
- Project management
- Training and development
- Coaching and mentoring

---

Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/uwyYWWtqSzfKBESxbwjdHF/cleaning-manager-in-perry-barr-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)