# Associate, Studio Experience - UK Studio

**Company**: Peloton
**Location**: London, England
**Work arrangement**: onsite
**Job type**: part-time
**Category**: Customer Service
**Industry**: Other

**Apply**: https://job-boards.greenhouse.io/peloton/jobs/8301407?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3ee88cbd-3ca

## Description

Peloton Studios delivers highly engaging subscription content and world-class member classes, events, and activations. We're looking for a passionate, customer service-driven individual to ensure an outstanding experience for members visiting our studios. This is a 24hr per week role across Friday, Saturday, and Sunday.

**Your Daily Impact at Peloton**

- Provide the highest level of customer service and experience to members, prospective members, and guests.

- Address member feedback and queries professionally and in a timely manner.

- Effectively book, cancel, and reschedule live productions for members using TeamUp.

- Perform check-in duties, ensuring members and guests adhere to studio rules.

- Manage class occupancy levels and fill live studio spots.

- Support the wider production teams with audience placement and participation.

- Provide studio tours to members.

- Create and prepare swag bags and assist with surprise and delight moments.

- Assist in post-class meet and greets, taking and uploading photos.

- Celebrate member moments such as birthdays or milestones.

- Become proficient in all systems, including TeamUp, email provider, SMS, G-Suite, and Slack.

- Perform miscellaneous administrative tasks.

- Work cohesively with other studio departments.

- Maintain product knowledge and keep updated about the brand.

- Be flexible to support additional studio activations or duties.

**You Bring to Peloton**

- Experience in the customer service/hospitality industry.

- Interest in health, fitness, and/or sports (preferred).

- Reliable, professional, energetic, friendly, and computer literate.

- Excellent communication skills.

- Ability to prioritize and multi-task in a fast-paced environment.

- Positive, can-do mentality.

- Ability to work a flexible schedule, including weekends, holidays, early mornings, and late evenings.

## Skills

### Required
- customer service
- communication skills
- TeamUp
- email provider
- SMS
- G-Suite
- Slack

### Nice to have
- health
- fitness
- sports

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/peloton/jobs/8301407?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)