# Intern, Product Support

**Company**: Grab
**Location**: Phnom Penh
**Job type**: internship
**Category**: Product Management
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000152841949-intern-product-support?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3eb4494e-35c

## Description

As a GrabMart & GrabMall Intern, you will support the testing, rollout, and improvement of GrabMart & GrabMall products and features.

You will work closely with the Senior Product Specialist and cross-functional stakeholders to conduct User Acceptance Testing (UAT), document product issues, coordinate feedback, and track follow-up actions.

This is a hands-on opportunity to learn how digital products are tested, launched, and improved in a fast-paced technology and delivery business.

Day-to-Day Activities:

- Support UAT for new GrabMart & GrabMall products, features, and system enhancements by preparing test scenarios, executing test cases, recording results, and identifying issues that could block sellers' growth or degrade the customer experience.

- Coordinate with Regional Product, Operations, Commercial, and other country stakeholders to collect feedback, clarify requirements, and follow up on testing activities.

- Assist with rollout preparation, including maintaining rollout trackers, readiness checklists, communication materials, FAQs, and post-launch follow-up.

- Support the preparation and sharing of product updates, testing instructions, rollout timelines, and key changes with relevant teams.

- Help monitor basic product performance, operational feedback, and user or merchant issues to identify areas for improvement.

- Support the Senior Product Specialist in experiments, market research, user interviews, product documentation, and other product improvement initiatives.

- Prepare clear progress updates and maintain accurate records of testing results, open issues, decisions, and action items.

QUALIFICATIONS:

- Currently pursuing a Bachelor's degree in Business, Engineering, Information Technology, Product Management, or a related field.

- Strong interest in digital products, e-commerce, technology, and delivery platforms.

- Good attention to detail, especially when testing product flows and documenting issues.

- Strong communication and coordination skills.

- Able to organise tasks, track follow-ups, and meet deadlines.

- Proactive, curious, and willing to learn in a fast-paced environment.

- Able to communicate effectively in English and Khmer.

- Comfortable working with different teams and stakeholders.

## Skills

### Required
- English
- Khmer
- User Acceptance Testing (UAT)
- product management
- communication
- coordination

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000152841949-intern-product-support?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)