# Agent de réservation H/F - CDI 39h/s

**Company**: Accor
**Location**: Paris, IDF
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000151369970-agent-de-reservation-h-f-cdi-39h-s?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-de-r-servation-h-f-cdi-39h-s-3eadedec-6cd/

## Description

We are seeking a Booking Agent to join our team at Orfea, a subsidiary of Accor and SNCF groups. As a Booking Agent, you will be responsible for managing bookings, providing personalised customer service, and ensuring the smooth operation of reservations.

Responsibilities:

- Manage bookings, including departures and arrivals, and coordinate with hotel partners

- Administer relationships with hotel partners and process bookings in accordance with contracts and negotiated rates

- Verify availability with hotel partners and assign corresponding bookings

- Collaborate with the hotel team, Orfea network residences, and external partners to ensure successful bookings

- Monitor the quality of services and application of standards and procedures

- Handle customer issues and complaints related to bookings

- Contribute to achieving qualitative and quantitative service objectives

- Participate in optimising occupancy rates at Orfea network residences

- Participate in controlling average hotel prices in the geographical area

- Ensure control and processing of invoices consistent with booking and hotel information

Requirements:

- Organised and rigorous profile with successful experience in a central reservation centre, call centre, or customer relations

- Ability to manage bookings, administrative follow-up, and customer requests with reactivity and professionalism

- Comfortable in a dynamic environment with good organisational sense, customer service skills, and teamwork

Benefits:

- 13th month salary subject to seniority

- Participation bonus subject to seniority

- Meal tickets and compensatory food allowances

- 75% reimbursement of transport costs

- Advantageous providence mutual insurance

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## Skills

### Required
- organisational skills
- customer service skills
- booking management

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000151369970-agent-de-reservation-h-f-cdi-39h-s?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)