# Customer Service Representative

**Company**: Manulife Financial Corporation
**Work arrangement**: hybrid
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Senior-Customer-Service-Officer--Customer-Contact-Centre_JR26100643-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3ea56b6d-f9c

## Description

We are seeking a Customer Service Representative to handle customer enquiries and requests related to Individual Financial Products, Group Life and Medical Insurance, and Wealth Management products.

Responsibilities:

- Mainly handle customer enquiries and requests arising from customers through email correspondence.

- Respond to customer enquiries accurately in a professional manner with tactful customer service skills within established service standards and turnaround times.

- Ensure all customer requests are processed accurately and in compliance with company guidelines and regulatory requirements.

- Work with other departments for case resolutions and streamline the workflow to enhance customer experience.

- Support management and recommend productivity/service improvements.

- Support ad-hoc tasks to achieve desired results of business needs.

Requirements:

- Above 5 years of solid customer service experience preferred but not a must.

- University graduate in business, finance, language studies or other relevant subjects.

- Qualified license of IIQE Papers 1, 3 and 5 preferred.

- Preferably worked previously in a call centre or customer service centre environment.

- Experience in handling customer enquiries through email correspondence.

- Strong written communication skills with the ability to draft clear, professional and customer-focused email responses.

- Self-motivated and able to work independently.

- Fast and accurate typing skills (45+ wpm) and PC literate in MS Word/Excel.

- Good communication skills in English and Chinese, both written and spoken.

Benefits:

- Competitive salary and benefits packages.

- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

- A focus on growing your career path with us.

- Flexible work policies and strong work-life balance.

- Professional development and leadership opportunities.

## Skills

### Required
- customer service
- email correspondence
- financial products
- regulatory requirements
- MS Word/Excel
- English
- Chinese

### Nice to have
- IIQE Papers 1, 3 and 5
- call centre experience

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Source: [Apply at manulife.wd3.myworkdayjobs.com](https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Senior-Customer-Service-Officer--Customer-Contact-Centre_JR26100643-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)