# Staff Business Systems Analyst

**Company**: Gusto
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: staff
**Job type**: full-time
**Salary**: $154,000-193,000
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/7815573?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3ea2db8d-3f8

## Description

### About the Role

We're seeking a Staff Business Systems Analyst to join our Unified Service Platform (USP) product team at Gusto. As a key member of this team, you will play a crucial role in driving platform excellence, leading cross-functional delivery, and owning the integration ecosystem.

### Responsibilities

- Drive Platform Excellence: Lead system improvements through effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform , ensuring it scales with Gusto's growth.

- Lead Cross-Functional Delivery: Manage projects and partner closely with cross-functional teams to roll out new systems, reduce process inefficiencies, and deliver measurable impact across the organization.

- Own the Integration Ecosystem: Manage integrated applications and third-party suppliers , including NICE CXOne, Qualtrics, Gong, Chili Piper, Outreach, RingLead, Catalyst, and more , ensuring seamless connectivity across the GTM tech stack.

- Be a Technology Strategist: Partner with stakeholders to take ownership of the roadmap and tools they depend on, driving efficiency and enabling Gusto to scale with confidence.

- Build Exceptional Gustie Experiences: Design and maintain best-in-class experiences using Salesforce Service and Sales Clouds, with a focus on usability and adoption.

- Own Lead-to-Cash: Be accountable for the vision, strategy, and roadmap of our lead-to-carbon capabilities , ensuring end-to-end process integrity across the revenue lifecycle.

- Champion Change Communication: Own the communication of platform changes to end users and stakeholders, driving clarity and adoption at every stage.

### Requirements

- Revenue Systems Veteran: 7+ years of experience as a Business Systems Analyst supporting Revenue organizations, with a proven track record of designing and supporting large-scale, technically complex Salesforce solutions.

- Salesforce Strategist: 4+ years of strategic Salesforce ownership, including defining the platform's vision, roadmap, and prioritization , with deep knowledge of best practices for Salesforce architecture and governance.

- GTM Tool Expert: Comprehensive knowledge of GTM tools (e.g., Salesforce, NICE CXOne, Chili Piper, RingLead, ZoomInfo, CPQ, or related technologies) and the ability to manage integrated third-party applications end-to-end.

- AI Builder & Fast Learner: Demonstrated comfort using AI tools (e.g., Claude, Copilot, or similar) to accelerate development, generate code, and write requirements , and a genuine eagerness to upskill in an AI-native, fast-paced environment.

- Analytical Problem-Solver: Demonstrated ability to analyze processes and data to deliver impactful, scalable solutions that reduce inefficiencies and support Gusto's growth.

- Communicator & Collaborator: Strong interpersonal skills with experience working across diverse teams and functions, including training and enabling end users to drive platform adoption.

### What We Offer

- Competitive base pay: $154,000-193,000 for San Francisco & New York.

- Benefits and equity (RSUs) for all full-time employees.

### Work Environment

- Physical office spaces in Denver, San Francisco, and New York City.

- Hybrid work model: 2-3 days per week in the office for employees based in those locations.

## Skills

### Required
- Salesforce
- Business Systems Analysis
- GTM Tools
- AI Tools
- Analytical Problem-Solving
- Communication

### Nice to have
- Salesforce certifications

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/7815573?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)