# Medical Receptionist **Company**: Albion Street Group Practice **Location**: London **Salary**: £14.80 **Category**: Healthcare **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A2284-26-0008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_3e6cfd4d-699 ## Description As a Medical Receptionist at Albion Street Group Practice, you will act as the first point of contact for patients, visitors, and healthcare professionals contacting the practice. You will provide a professional, compassionate, and efficient reception and administrative support service, ensuring the smooth operational running of the practice and high standards of patient care. **Main duties of the job** - Welcome patients and visitors to the practice warmly, efficiently, and professionally. - Answer incoming telephone calls, handling enquiries, scheduling appointments, and routing calls. - Manage patient requests for repeat prescriptions, test results, and general practice information in accordance with practice protocols. - Utilise the practice clinical system EMIS Web to book, reschedule, and cancel appointments for GPs, nurses, and allied healthcare professionals. - Monitor e-consultations and online booking requests. - Process incoming and outgoing medical correspondence, scan clinical documents into patient records, and workflow tasks to appropriate team members. - Register new patients, update demographic details, and process temporary patient registrations. - Support doctors and nursing staff with daily administrative tasks. - Ensure the reception area, waiting room, and desk environments remain tidy, safe, and stocked with relevant patient information leaflets. - Assist with opening and securing the practice premises according to standard operating procedures. - Participate in staff meetings, training sessions, and annual appraisals. - Comply with CQC Policies. **Person Specification** - Experience of working in primary care or an NHS GP practice setting. - Experience of working in a busy customer service, reception, or administrative role. - Experience of dealing with members of the public, including vulnerable or distressed patients. - Experience of managing high-volume telephone calls, scheduling appointments, and handling patient enquiries. - Experience of working collaboratively within a team environment. - Experience of handling confidential or sensitive information in accordance with data protection guidelines. - GCSEs (or equivalent) in English and Mathematics at Grade C / Grade 4 or above. - Minimum 1 year experience in a customer-facing or administrative role handling high-volume telephone and in-person queries. - Excellent verbal and written communication skills with strong attention to detail. - Proficient IT skills (working knowledge of Microsoft Office, email, and digital file management). - Proven ability to multi-task, prioritize workload, and remain calm under pressure in a busy environment. - Strong commitment to maintaining patient privacy, discretion, and strict confidentiality. ## Skills ### Required - EMIS Web - Microsoft Office - customer service - administrative tasks - telephone handling - appointment scheduling ### Nice to have - GP clinical software systems - medical terminology - SNOMED coding - care navigation practices - NVQ Level 2/3 in Customer Service, Business Administration, or Health and Social Care - AMSPAR Medical Receptionist/Secretary qualification --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A2284-26-0008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)