# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Warlingham, Surrey
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400097283?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-and-trading-manager-online-3e5db9a6-b8d/

## Description

Be the first to apply for the Customer and Trading Manager - Online role at Sainsbury's Supermarkets Ltd in Warlingham, Surrey.

As a Customer and Trading Manager - Online, you will be responsible for planning and orchestrating the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.

Key responsibilities include:

- Planning and delivering online picking and delivery team operations

- Leading and coaching a large team of shoppers and drivers

- Collaborating with other managers to ensure store success

- Managing performance, capability, and employee relations

The online teams work early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00.

To be successful in this role, you will need:

- Previous line management experience in a fast-paced, operational environment

- Excellent customer service skills and ability to coach others

- Experience in delivering KPIs and managing employee relations issues

- Operational leadership skills and ability to work independently

We offer a competitive salary of £31,700, depending on experience, store size, complexity, and location. Additionally, you will have access to a range of benefits, including:

- 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks in-store

- Generous holiday entitlement and maternity/paternity leave

- Pension matching contributions

- Share scheme and wellbeing support

At Sainsbury's, we strive to be an inclusive retailer, providing opportunities for colleagues to grow and develop. We offer a range of development opportunities, mentorship, training, and career progression pathways.

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## Skills

### Required
- customer service
- team management
- operational leadership
- employee relations

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