# Lead Machine Learning Scientist, Customer Operations

**Company**: Monzo
**Location**: Cardiff
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: £115,000 - £150,000
**Category**: Data Science
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/monzo/jobs/8103509?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3e456262-386

## Description

We're on a mission to make money work for everyone.

As a Lead Machine Learning Scientist, Customer Operations, you'll be at the forefront of our mission to provide unparalleled customer support experiences. You'll leverage state-of-the-art machine learning techniques to understand customer problems and lead the development of an effective human-in-the-loop system.

Your day-to-day:

- Work with stakeholders to identify and scope out impactful opportunities to transform Customer Operations with Machine Learning.

- Lead the design and development of advanced Machine Learning models.

- Provide technical leadership to drive up levels of technical expertise and best practice across the Machine Learning discipline.

- Steer ongoing technical strategy, working closely with our MLOps team and backend engineers.

You should apply if:

- You have a multiple year track record of excellence leading the development and deployment of advanced Machine Learning models.

- You have experience developing and shipping deep learning, graph-based, and/or sequence-based ML architectures to production.

- You're impact driven and excited to own the end to end journey that starts with a business problem and ends with your solution having a measurable impact in production.

- You have extensive experience writing production Python code and a strong command of SQL.

Nice to haves:

- Experience working with customer operations, capacity planning, forecasting, or in regulated institutions.

- Commercial experience writing critical production code and working with microservices.

What's in it for you:

- £115,000 - £150,000 + Incentive Awards tied to your performance + Benefits

- Flexible working hours and trust you to work enough hours to do your job well

- Learning budget of £1,000 a year for training courses and conferences

## Skills

### Required
- Machine Learning
- Python
- SQL
- deep learning
- graph-based ML
- sequence-based ML

### Nice to have
- customer operations
- capacity planning
- forecasting
- regulated institutions
- microservices

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/monzo/jobs/8103509?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)