# Senior Solutions Engineer

**Company**: Intercom
**Location**: Dublin, Ireland
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7594453?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3e3a6d70-66c

## Description

Intercom is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle.

With a natural curiosity, independent thinking, and strong problem-solving skills, you'll partner closely with Product, R&D, and Engineering to ensure our customers' needs and insights are at the core of our AI powered solutions.

### Key Responsibilities

- Lead technical discovery to identify and address our customers' needs

- Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise

- Conduct impactful, value-based solution reviews and in-depth technical sessions

- Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities

- Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues

- Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning

- Build trust with customers by approaching challenges with empathy and curiosity

- Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom

- Commit to customer success, ensuring lasting value and proactively addressing challenges

### Requirements

- Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships

- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations

- Ability to solve problems independently while thriving in collaborative team environments

- Proven time management skills in a dynamic team environment

- Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle

- Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact

- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction

- Familiarity with managing POCs, RFPs, and addressing complex security questions

- Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity

- Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks

- Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company

- Willing and able to travel occasionally

### Benefits

We are a well-treated bunch, with awesome benefits!

- Competitive salary and meaningful equity

- Comprehensive medical, dental, and vision coverage

- Regular compensation reviews - great work is rewarded!

- Flexible paid time off policy

- Paid Parental Leave Program

- 401k plan & match

- In-office bicycle storage

- Fun events for Intercomrades, friends, and family!

## Skills

### Required
- Technical pre-sales role
- C-Level technical and business relationships
- Technical discovery
- High-impact value presentations
- Problem-solving
- Time management
- Value proposition
- Complex business challenges
- Customer feedback
- Product direction
- POCs
- RFPs
- Security questions
- Communication
- Interpersonal skills
- Empathy
- Curiosity

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7594453?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)