# Senior People Technology Analyst - Talent Acquisition

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $116,960 - $146,200
**Category**: HR
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8202189?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3e36d591-8ae

## Description

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Senior People Technology Analyst - Talent Acquisition, you will gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle. You will partner closely with Talent Acquisition (TA), People Technology, and business stakeholders to drive efficient and user-friendly technology solutions that support global hiring using platforms such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and specialized candidate fraud and sourcing tools.

Responsibilities:

- Participate in requirements gathering sessions with TA and HR stakeholders to understand business processes and translate them into technical specifications.

- Lead follow-up requirements gathering clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are being achieved.

- Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization, and fraud prevention.

- Work closely with vendors and internal teams to configure, design, and implement solutions across TA platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank.

- Develop detailed functional design documents and use cases tailored to candidate sourcing, screening, and onboarding.

- Define test strategies, author comprehensive UAT (User Acceptance Testing) scripts, coordinate testing cycles with recruiters, and hands-on log/triage defects.

- Manage and execute testing activities including system, integration, and user acceptance testing (UAT) to ensure quality delivery across the hiring tech stack.

- Provide post-implementation support, troubleshooting, and continuous improvement recommendations for all TA applications.

- Serve as the liaison between TA business units and People Technology Product Managers or Owners, ensuring that technology solutions meet complex hiring needs.

- Maintain up-to-date knowledge of recruitment technologies, sourcing tools, and industry best practices to inform system enhancements.

- Create user guides, release notes, and documentation for new features, facilitating training and knowledge transfer sessions for TA users and administrators as needed.

Qualifications:

- Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred.

- 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications.

- Proven expertise and experience supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate fraud platforms.

- Strong expertise in the software development lifecycle (SDLC), including standard business analysis methodologies, requirements gathering, data modeling, process mapping, UAT execution, and documentation.

- Experience working with internal and external audit teams and understanding of SOX controls to support recurring audit requests and walkthroughs.

- Experience with configuration, testing, and implementation of HR technology systems.

- Excellent communication skills, capable of interfacing effectively with both technical and non-technical TA stakeholders.

- Ability to manage multiple projects and priorities in a fast-paced environment.

- Deep knowledge of HR processes strictly related to recruitment, candidate lifecycle management, sourcing strategies, and pre-hire compliance.

Location: This role will be remote and based in the East Coast, USA.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200.

- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.

- Based in the San Francisco Bay area, California: $137,520 - $171,900.

## Skills

### Required
- Eightfold
- Greenhouse
- Workday
- HackerRank
- LinkedIn
- HireRight
- HR technology
- business systems analysis
- SDLC
- UAT

### Nice to have
- Agile/Scrum
- Jira
- Confluence
- ServiceNow
- data analytics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8202189?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)