# Senior Product Manager, Switchboard

**Company**: GitLab
**Location**: Remote, United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $139,200-$235,200 USD
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8894806002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3dae6bd4-c08

## Description

GitLab is seeking a Senior Product Manager for Switchboard, a control plane for Dedicated, which helps internal teams scale upgrades and maintenance, while giving customers a place to configure their infrastructure, understand the health of their environment, and receive critical updates.

As a Senior Product Manager for Switchboard, you'll shape how customers manage their GitLab Dedicated infrastructure and how our engineering teams operate a growing fleet of customer instances. You'll own the product vision and roadmap, balancing technical and operational needs with a clear, useful customer experience.

Responsibilities:

- Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team.

- Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance.

- Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health.

- Talk directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap.

- Bring a strong user experience perspective to product decisions. Work hands-on with engineering to develop and refine workflows.

Requirements:

- Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.

- Technical understanding that helps you discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions.

- A strong focus on user experience, with experience making complex technical workflows easier to understand and use.

- Clear communication and the ability and interest to work directly with customers.

- The ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.

Benefits:

- Benefits to support your health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental Leave

## Skills

### Required
- product management
- engineering
- site reliability engineering
- user experience

### Nice to have
- control planes
- cloud management consoles
- infrastructure products
- internal operational tools
- customer migrations
- incident management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8894806002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)