# Manager, People Solutions

**Company**: TaskUs
**Location**: Pasig, NCR
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/Lead--People-Solutions_R_2608_10798?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3da4ca31-e53

## Description

As a Manager, People Solutions, you will serve as a leader who empowers a team that plays a pivotal role in driving operational excellence across multiple geographies and functions.

You will guide and support your team as they lead end-to-end process transformation efforts , from diagnostics and baselining, to solutioning, deployment, and continuous improvement.

Your strength lies in developing talent, removing roadblocks, and aligning people strategies with business priorities.

Key Responsibilities:

- Project Planning & Strategy: Lead the development of comprehensive project plans and guide the team in outlining timelines, resource requirements, and budget estimates as needed.

- Stakeholder Management & Communication: Serve as a critical conduit between business and technical teams, articulating business needs clearly to developers and ensuring solutions are aligned with operational context and end-user experience.

- Technical Oversight & Execution: Translate business requirements into technical specifications for tool configuration and integration.

- Deployment & Adoption: Develop and implement change management strategies to ensure successful user adoption and sustainability of process improvements.

- Continuous Improvement: Empower the team to identify improvement opportunities and act as catalysts of change delivering measurable impact and efficiency gains.

- Documentation: Guide the team in the creation and documentation of policies, processes, and business requirements.

Requirements:

- A problem solver with 3–5+ years of experience leading a team; in driving/ leading process re-engineering of core end-to-end business processes.

- Possesses the ability to inspire, motivate, and empower teams to achieve their full potential. Must have a strong focus on People Development.

- Strong skills in process mapping, gap analysis, root cause analysis, and value stream mapping.

- Proficient with process documentation tools (e.g., MS Visio, Lucidchart, etc.).

- Experienced in cross-functional stakeholder management, from front-line teams to senior leadership.

- Comfortable communicating across business and tech, with the ability to translate business needs into technical requirements, and vice versa.

- Knowledge on HR or HRIS core processes (e.g., onboarding, transfers/movement, offboarding, performance/operational excellence and people related KRAs).

- Exposure to project management practices, including scoping, scheduling, risk management, and delivery tracking.

- Familiar with performance measurement frameworks, such as KPIs, SLAs, and continuous improvement metrics.

- Comfortable working with data to quantify impact and build business cases.

- Agile, adaptable, and able to thrive in a matrixed, fast-paced environment.

- Familiar with Lean Six Sigma, Kaizen, or other business process improvement methodologies.

## Skills

### Required
- process mapping
- gap analysis
- root cause analysis
- value stream mapping
- MS Visio
- Lucidchart
- cross-functional stakeholder management
- project management
- HRIS
- performance measurement frameworks
- data analysis
- Lean Six Sigma
- Kaizen

### Nice to have
- Lean Six Sigma Green Belt certification
- policy writing
- knowledge management
- process training
- Workday
- Jira
- ServiceNow

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/Lead--People-Solutions_R_2608_10798?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)