# RECEPCIONISTA TOURNANT

**Company**: Accor
**Location**: São Paulo, SP
**Experience**: entry
**Job type**: full-time
**Salary**: R$ 3,952.15
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000155239572-recepcionista-tournant-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/recepcionista-tournant-3d24fc79-45e/

## Description

We are seeking a full-time Receptionist Tournant to join our team at Accor in São Paulo, Brazil.

As a Receptionist Tournant, you will be responsible for:

- Greeting guests/clients at the front desk or by phone, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of local services, complaints, etc.)

- Performing check-in procedures for guests, providing room keys and directing them to their respective rooms

- Handling check-out procedures, closing invoices, receiving payments, and organising relevant documentation

- Ensuring adherence to reception procedures and preparing processes and procedures for internal controls

- Mediating conflicts and intervening in critical/unusual situations with clients/guests

- Updating the system with client reservation information

- Offering, scoring, and operating the loyalty programme according to established standards

- Passing on shift information, following pre-established procedures

- Providing guidance to colleagues on reception-related matters, if necessary

- Handling telephone calls, adhering to network and unit standards

- Maintaining organised records

- Performing other related tasks as required

The ideal candidate will possess:

- Open-mindedness

- Customer orientation

- Self-confidence

- Strong communication skills

- Teamwork and collaboration

- Proactivity and initiative

- Business knowledge and improvement skills

Preferred qualifications include:

- Tourism or related field

- English language proficiency

- Microsoft Office skills

In return, we offer:

- Salary: R$ 3,952.15

- Health insurance - AMIL

- Dental insurance - AMIL

- Annual profit-sharing plan

- Life insurance

- On-site meal provision

- Transportation allowance

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## Skills

### Required
- Communication
- Teamwork
- Proactivity
- Customer Orientation
- Self-confidence

### Nice to have
- English
- Microsoft Office
- Tourism

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000155239572-recepcionista-tournant-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)