# Manager – Scrum Master / Team Coach

**Company**: Prudential
**Location**: Hong Kong
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Hong-Kong/Manager---Scrum-Master---Team-Coach_26080339?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3d2070c2-395

## Description

Prudential’s purpose is to be partners for every life and protectors for every future.

As a Manager – Scrum Master / Team Coach, you will be accountable for the effectiveness of one or two squads within an ART, facilitating team events, removing impediments and coaching the squad, its Product Owner and its in-squad facilitator.

**Job Responsibilities:**

- Facilitate team-level events , Iteration Planning, Backlog Refinement, Iteration Review, Retrospective and Team Sync.

- Remove impediments , track and act on them daily; escalate anything not resolvable within the squad to the RTE within 48 hours.

- Coach and develop people , move the squad towards self-management, coach the Product Owner in backlog ordering, story writing and acceptance, and select, train and develop the in-squad facilitator.

- Own the squad's flow and the honesty of its board , WIP limits, flow metrics and aging work items.

- Protect the squad , from unplanned work injected outside the agreed process and from stakeholders bypassing the Product Owner.

- Drive ART-level participation , prepare the squad for PI Planning, support System Demo readiness, and ensure the increment is genuinely integrated.

- Uphold quality and continuous improvement , facilitate the Definition of Done and built-in quality practices and challenge shortcuts under schedule pressure.

**Job Requirements:**

- Minimum 4+ years in software delivery in a developer, tester, business analyst, team lead or project coordinator capacity; 1+ years as a Scrum Master preferred.

- Preferred certifications: SAFe Scrum Master (SSM) or Advanced Scrum Master (SASM); Professional Scrum Master I or II (PSM); Certified ScrumMaster (CSM); Kanban Management Professional (KMP); ICAgile ICP-ATF (Agile Team Facilitation).

- Experience with distributed and multi-vendor teams preferred, including the language skills to work effectively with offshore members where relevant.

- Frameworks: the 2020 Scrum Guide and Essential SAFe 6.0 team-level practice.

- Flow management: Kanban, work-in-process limits and flow metrics , fluency in both Scrum and Kanban.

- Facilitation: facilitation techniques, a range of retrospective formats, and conflict handling within a team.

- Technical literacy: enough understanding of the squad's technical environment to recognise a dependency and challenge an estimate.

- Domain: insurance fundamentals relevant to the assigned journey.

- Behavioural profile: influence without authority, comfortable with not being the decision maker, and a genuine interest in developing others.

## Skills

### Required
- Scrum
- Kanban
- Agile
- Flow management
- Facilitation
- Technical literacy

### Nice to have
- SAFe Scrum Master (SSM)
- Advanced Scrum Master (SASM)
- Professional Scrum Master I or II (PSM)
- Certified ScrumMaster (CSM)
- Kanban Management Professional (KMP)
- ICAgile ICP-ATF (Agile Team Facilitation)

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Hong-Kong/Manager---Scrum-Master---Team-Coach_26080339?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)