# Warranty Engineer

**Company**: Ford Motor Company
**Location**: Dearborn
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $86,600-$166,200
**Category**: Engineering
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/61653
**Canonical**: https://yubhub.co/jobs/job_3d00113c-95d

## Description

We made history and now we work to transform the future – for our customers, our communities and our families. This position involves monitoring, investigating, and resolving warranty issues related to Advanced Driver Assistance Systems such as adaptive cruise control, lane-keeping assist, automatic emergency braking, parking assist, and sensor-based safety features.

The ADAS Warranty Engineer is responsible for analysing warranty and connected vehicle data, identifying failure trends, and collaborating with cross-functional teams to determine root causes and implement corrective actions.

Key responsibilities include:

- Lead analysis on customer, dealer, and connected vehicle data for field failures

- Define, run, and analyse data from multiple sources to form meaningful, unified datasets

- Align Diagnostic Trouble Code (DTC) data with warranty claims to prioritise activities

- Create and present executive summaries to management

- Lead/support warranty investigations using problem-solving methodologies

- Support NTF (No Trouble Found) investigations to reduce waste and improve diagnostic accuracy

- Review and analyse test results and data to validate fixes to approve and monitor the effectiveness of Interim/Permanent Corrective Actions (ICA/PCA)

- Lead supplier engagement, facilitating support for warranty analysis and driving accountability through 8D workplans and JIRA tracking

- Collaborate with Feature Owners, Design Engineering, Quality, and Plant PVT teams to drive systemic corrective actions

- Manage warranty part return volumes and coordinate with internal and external teams to complete field investigations

- Assist in the creation of service messages, field service actions, and workshop manual updates based on data findings

- Provide Global Warranty Coverage (GWC) support, including defining acceptance factors, developing vehicle criteria, and dispositioning disputes

## Skills

### Required
- SQL
- Alteryx
- MS Access
- Microsoft Excel
- Problem-solving
- Root cause analysis
- 8D workplans
- JIRA tracking

### Nice to have
- GCP BigQuery
- Advanced Driver Assistance Systems (ADAS)