# Customer Experience Manager

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Lancaster, Lancashire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: 32700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400096112?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-experience-manager-3cf62524-489/

## Description

We are seeking a Customer Experience Manager to lead our store team in Lancaster, Lancashire. As a Customer Experience Manager, you will be responsible for ensuring exceptional customer experiences across the store.

The salary for this role is £32,700 per annum.

**Responsibilities:**

- Taking responsibility for the overall customer experience across the store

- Managing the front-end checkout operation

- Managing operations in the petrol station (if applicable)

- People management, including performance and capability management

- Assuming overall responsibility for running the store at times

**Requirements:**

- Previous line management experience in a fast-paced operational environment

- Experience leading teams in a dynamic, customer-facing environment

- Ability to deliver KPIs and manage disciplinaries

- Experience managing complex people matters

**Benefits:**

- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks provided in-store

- Generous holiday entitlement

- Pension matching 4-7.5% of contributions

- Share scheme

- Wellbeing support

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, and more

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## Skills

### Required
- customer service
- team management
- leadership
- operations management

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Source: [Apply at hdhe.fa.em3.oraclecloud.com](https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400096112?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)